Elite Installations LLC works out of 2 Central St in Framingham and holds Massachusetts home improvement contractor registration 175685, which the state registry shows active and registered to Elite Installations LLC itself. The Better Business Bureau lists their work as consulting, installation, kitchen and bath remodeling, decking, wood floor repair, replacement and refinishing, and backsplashes, and grades them A+.
Customers who like them like them a lot, and they say why. Andrea is named in review after review as the person who runs the design and the communication — picking paint colors, sourcing flooring to a budget, walking a homeowner through an insurance claim after extensive water damage. Jerry is named on the build side. One customer had four projects done over ten years, from carpet to hardwood refinishing to new kitchen flooring. Another had a pipe freeze over the winter and got the plumbing repair and wall restoration finished within two weeks of the proposal. A third had four in-wall air conditioners pulled out ahead of a mini-split installation in 2022, with the wall holes patched, two different shingle styles matched on the exterior, and interior and exterior painting done in under a week. Two bathrooms in 2025 drew specific praise for marble herringbone floors and the tile and tub set. Several reviewers mention daily written updates on the day's scope of work.
The complaints are fewer but far more serious, and they are about big jobs going wrong. A November 2025 reviewer described a flood restoration for a family with a 21-month-old and a 6-week-old, saying that once they were back from the hotel they found the wrong carpet in a room and a toilet installed in what they called blatant violation of Massachusetts plumbing code. An August 2025 reviewer wrote "BUYER BEWARE," saying a $25,000 deposit was cashed in February, a rough architectural draft took three months to arrive and did not meet their specifications, and the project cost then rose by over $50,000 while the square footage went down. A January 2026 condo bathroom renovation ran from July through August with multi-day gaps and no toilet for nearly a week. A June 2026 reviewer said they had spoken with former clients and employees and were aware of post-review communications that recipients described as intimidating. On Reddit in February 2026, a Framingham resident said they got "a very high quote from Elite" for a shower remodel.
Google shows 4.2 from 53 ratings and Houzz 5.0 from 2. Fifteen reviews landed in the last six months, two of them negative.
This is a good call for a well-defined interior job — flooring, painting, a bathroom, a kitchen — where Andrea's design and scheduling is the value. For a large restoration or an addition, get the scope, the fixed price, the change-order rules and the permit and inspection plan in writing before any deposit changes hands, and confirm HIC 175685 yourself at mass.gov.