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Empire Pest Control is a Marlborough pest and termite control business offering services to commercial and residential customers throughout eastern Massachusetts, according to a 2023 pctonline.com article. On its website, the company says it has been in business for 130 years. A recent customer says the company came out twice for a gnat problem, could not find the source, put up traps and took samples it never reported back on, and that the secretary then said they don't really treat gnats. A recent reviewer writes that Empire took over Marlborough Pest, that the Marlboro Pest Control company was good, and that since the takeover the treatments don't work. A recent customer says new ownership ruined the company and that its wasp treatments don't work. A 2025 renter said the cockroach treatments at their apartment did nothing and no glue traps were ever put down, and that on one scheduled visit the technician handed in the apartment keys and said they were all set without ever stepping inside. A 2023 customer said an emailed inquiry got only an automated reply, with no call or follow-up. A 2023 customer said the company had serviced their commercial property for many years and got rid of a wasp nest in the attic of their home, and called Kenny and his team responsive. A 2022 customer said the tech suited up and removed a bald-faced hornet nest from a dogwood tree in their front yard. A 2022 customer said the technician took the time to teach them what they could do to improve the situation.
“Headquartured in Marlborough, Mass., Empire Pest Control is a full-service pest and termite control business, offering services to commercial and residential customers throughout eastern Massachusetts.”
“The tree-carved ant is in front of Empire Pest Control.”
“Diane and Kenny Cyphers, the owners of Empire Pest Control, reached out to the school's Metal Fabrication and Welding program to see if some students could replace their rotting wooden bug sculpture with a brand new sculpture.”
Awful service. They came out twice for a gnat issue. Couldn’t find the source. Just put up traps and took gnat samples which they never got back to us about. Then was told by the secretary today they don’t really treat gnats because they are hard to treat. Would have been great to be told that before they took our money. Go elsewhere.
Empire took over Marlborough pest. The Marlboro Pest Control company was good. Since Empire took over, the treatments don’t work. Technicians have reported that people are complaining every day about the poor quality of service since the transition. So sad used to be such a good company.
Terrible Customer Service. New ownership ruined the company that it was before. Their treatments for wasps don’t work.
Empire takes care of the apartments I rent at. They were supposed to be doing cockroach treatments at our place and not only has the treatment done nothing to help, theres never evidence anyone actually did anything, not even glue traps down or anything, a complete joke. What kind of pest control company doesn’t monitor for activity with traps? Additionally today they were supposed to come treat (9-19-25) and my girlfriend took work off to stay home and take animals out of the place so it could be treated. She calls the leasing office at 1pm wondering where pest control is to find out the pest control technician already handed in our apartment keys and said we were all set and he never even step foot in our apartment! This place is a joke. Do not use this company they do not do adequate work.
Emailed for an inquiry, got an automated email response that it was received and then nothing! Not a phone call or follow up email. We went with another company that promptly attended to our request for services.
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2 changes recorded — last scanned Sep 22, 2026.
Typical Greater Boston range for this kind of work, from regional averages — not a quote from Empire Pest Control. Use it to sanity-check bids, then get the real number in writing.
Scales rodent, ant, and termite jobs; bed bugs scale by room count instead.
Estimated range
$130 – $340
Typical treatment around $240
