Empire Today - Boston, MA

Empire Today's Boston-area operation is a high-volume flooring and carpet installer — Google shows 4.3 stars from 1,701 ratings, and the record here spans 845 reviews collected between 2024 and 2026 across Google, Reddit and its own site. The name that keeps coming back is David Homsi: reviewers describe him as a go-to resource for carpet and flooring picks, several returning for a second or third project and crediting him with fair pricing and patient, no-pressure guidance. Other consultants and crews — Chuck Arrigo, Daniel and Luciano's install team, Thomas, Bryan Faulkner, Todd Oswald — draw the same kind of praise: on time, walked through options clearly, cleaned up after themselves. The last six months alone brought 291 reviews with only 8 negative, and most of the install feedback is upbeat — jobs finished same-day, crews called quiet, clean, and efficient. But a real cluster of installation-day problems shows up in that same recent window. One July 2026 review describes a manager blaming carpet paint transfer on 'site-related damage' and declining to cover it despite photo evidence. Another from the same month reports a crew that arrived five hours late, ran out of carpet mid-job, and left a stairway installed crooked. A third describes a salesman's promise that scratches were '100% covered' turning out not to be true, with the flooring cracking afterward and the color discontinued. A fourth says installers left glue footprints on a carpet that four or five follow-up calls to Empire didn't resolve. Further back, in a 2025 review, a homeowner described installers who arrived complaining about being tired, criticized the age of the home, then found asbestos tile underneath and abandoned the job mid-install, leaving the rugs torn up. What to know before booking: Empire's model runs on assigned reps and installer pairs, so who shows up on measurement day and install day matters — the standout experiences here are tied to specific named people, and the complaints cluster around scheduling slips, material shortages, and slow follow-through when something goes wrong on-site. Requesting the same rep back for repeat work, as several reviewers did, seems to track with the better outcomes.