Falmouth Energy

Falmouth Energy is a heating-oil and HVAC company on Cape Cod with a genuinely long history — BBB records it as 107 years in business under its original name, Falmouth Coal Company, before rebranding to Falmouth Energy. It delivers heating oil, kerosene, and diesel, and installs and services oil burners, boilers, furnaces, heat pumps, and mini-splits, alongside water heaters and radiant heating. What stands out across 40 reviews spanning 2020 to 2026 is customer tenure: people describe using the company for 12, 15, 17, 20, even 50-plus years, several as the second or third generation of their family to do so. This spring, one customer described an emergency no-heat call that Dan resolved knowledgeably and promptly; another had a WiFi thermostat installed on time and on budget. The office staff — Cheryl comes up by name again and again — gets singled out for being responsive and easy to reach, including a repair that a 2025 review said arrived within half an hour of a call placed the day after Christmas. In a 2021 review, a customer described a fast response to a leaking oil tank and a fair-priced replacement; in a 2024 review, another described a smooth 400-gallon oil tank installation. Reviewers also point to responsiveness during real emergencies: in an early-2023 review, one customer described the crew getting into a home on Christmas Eve, with a neighbor's help, to fix a furnace that had failed while the family was traveling; in a 2022 review, another said what stood out was that a real person, not a machine, answers the phone. BuildZoom lists an active Massachusetts home improvement contractor license for the company, though that's the directory's own claim rather than an independent registry verification. Falmouth Energy also holds an A+ rating with the Better Business Bureau (not accredited). For anyone on Cape Cod who wants an oil, heating, or heat pump provider likely to still be around in a decade, the reviews here describe about as much staying power and consistency as a home-services business gets.