Bennett Plumbing & Heating, Inc.

Bennett Plumbing & Heating, Inc. is one of the oldest plumbing and heating shops on the Upper Cape, working out of 10 Rose Morin Lane in Falmouth. The Better Business Bureau records the company as established in 1965 and incorporated in Massachusetts in 1968, employing thirteen people under president Daniel J. Avallone, and lists it as a full-service plumbing, air-conditioning and heating contractor serving residential, industrial and commercial clients. A Massachusetts master plumber licence, number 11248, is verified active in the state registry. The clearest picture of the actual work comes from public permit records rather than reviews. BuildZoom's database shows 1,144 permitted projects, 238 of them in the last three years, and they read like the daily work of a Cape plumbing shop: water heater replacements, gas lines run to ranges and grills, bathroom roughs and finishes in Falmouth and East Falmouth homes, and a bank-building renovation on Main Street. Alongside plumbing, both directories list HVAC, mechanical and sheet-metal work. Customer voices are scarce. There are no reviews on the BBB or BuildZoom profiles at all. The one substantive comment comes from a 2024 Cape Cod recommendation thread, where a homeowner wrote that the company does "good, clean work" and "showed us that when an error is made, they stand by their word/work" — a customer describing accountability after something went wrong, which is a more useful signal than a bare recommendation, but it is still a single voice. Two things are worth confirming before hiring. The BBB profile shows an A+ rating while stating plainly that the business is NOT BBB accredited — those are two separate facts, and the rating is BBB's own calculation, not a customer verdict. And the master plumber licence verified in the registry is held by an individual, Robert Marshall, rather than by the president BBB names; that is the ordinary shape for a company whose licensed master plumber is on staff, but ask who the licensed plumber of record on your job will be. This is a sensible call for an Upper Cape homeowner who wants a long-established shop with a deep, checkable permit history behind it, particularly for water heaters, gas work and bathroom plumbing. A homeowner who chooses by review volume will find almost nothing to read, so ask for references on work like yours.