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Verified record
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- Not rated by the BBB
- 2 reviews in the last 6 monthsNo negatives
- 1 customer photoOf completed work
Highlights
- Responsive repairs — fixed a sand filter and replaced a pump
- Pool rescues — saved pools after sand contamination and a bad prior closing
- Follow-up care — checked back a week later to confirm the fix held
- Dropped communication — a 2024 review described a quote followed by silence
Diamond Pool Service is a small Methuen outfit built around one name: Drew, who runs the day-to-day work himself. The eight reviews on file, spanning 2024 through this month, tell mostly the same story — he repaired a sand filter and swapped a pool pump this summer, then stopped by a week later just to confirm it was running right. Two other reviewers describe him rescuing pools: one after sand got into the system, another after a different company botched a closing the season before. Not every contact went that way. In a 2024 review, a customer said Drew quoted $1,900 for a pump replacement, then never followed up despite being ready to book. It is the one dissenting voice in an otherwise consistent record, and worth asking about directly — get a firm callback commitment before counting on a quote. For openings, closings, and pump or filter repairs, the pattern across reviews is responsiveness and follow-through; confirm timelines up front given how small the operation appears to be.
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