Farrell Pool Service

Farrell Pool Service is a Holliston-based, family-run pool company that says it's been serving MetroWest Boston homeowners for 45 years — and the reviews back that up with a pattern rare for a service business: customers who've been calling the same people for two and three decades. One recent review traces a relationship from an 'inexperienced pool owner in 2015' through 2026 and names three generations of the family — Bill, his brother Rick ('the Pool Heater Whisperer'), and Derek — plus office staff Holly and Chris. In a 2025 review, another customer said they'd used Farrell for 25-plus years; in a 2023 review, a third had a liner installed 20 years earlier and got two decades out of it before calling Farrell back for the replacement. The recurring theme in the reviews is responsiveness on repairs: several customers describe filter or pump problems getting fixed the next day, and a recent review said Farrell was the only pool company that called back at all. On larger jobs, a 2023 review described a full pool renovation in Wayland — new stairs, a vinyl liner, a switch to saltwater chlorination, replumbed skimmers, an automatic cleaner — calling the result great and the crew professional. Not every account is spotless. A 2023 review described a pump failing right after a scheduled cleaning visit; the company sent someone the next day, but the customer said the follow-up visit didn't resolve what was wrong. Worth knowing before signing on: the company's Massachusetts home improvement contractor registration, verified against the state registry, shows as expired rather than active. The company describes itself explicitly as a pool service and repair outfit, not a builder — liner replacements, openings and closings, pump and filter repair, and renovations to existing pools are its work, and it states its technicians are PHTA certified. For a MetroWest homeowner with an aging in-ground pool who wants a crew that will still be answering the phone a decade from now, Farrell has the track record to back that up — just confirm the registration status directly before booking larger work.