Finesse Flooring Inc.

Finesse Flooring Inc., based in Lowell, refinishes hardwood floors — and the detail that keeps showing up across a decade of reviews is dust. A 2016 review said dustless sanding was one of the main reasons for hiring the company; a 2023 review of a whole-house carpet-to-hardwood job said there was "virtually no dust left behind." Reviewers across a decade consistently credit a worker named Bruno with doing the job personally. The company holds a 4.8-star rating on both Angi and HomeAdvisor, each from 31 ratings, and an A+ grade from the Better Business Bureau. In an August 2026 review, a customer said that when an issue came up, Bruno and his team worked to resolve it to the customer's satisfaction; in a 2016 review, a homeowner said the finish wasn't quite what her husband wanted, called the owner, and had it corrected the next day. The company also gets called in to fix other contractors' mistakes. A 2025 review said it refinished floors after a previous contractor did a poor job, and noted the crew's familiarity with the Loba finish line, which the reviewer said was hard to find locally; a 2020 review pointed to finish products from Germany rather than cheaper alternatives. A 2018 review described 100-year-old floors looking brand new after the work. Two accounts stand out as complaints, though, and are worth knowing before hiring. A 2025 review said the company never asked what finish the customer wanted, changed the floor's color by several shades, and then didn't show up twice for a promised corrective coat. A 2018 review described a canceled installation the night before it was scheduled, and said one of two installers on the job left marks on newly painted walls that required repainting. The company says on its site that it's been in business for 20 years and offers free estimates. For a hardwood refinishing job — especially one correcting a previous contractor's work — these reviews describe careful, dust-conscious work with high-end finish materials over nearly a decade; it's worth confirming upfront exactly which finish and color you want, given the 2025 account.