Fire N' Stone Chimney & Fireplace

Fire N' Stone Chimney & Fireplace holds a 4.9-star average across 76 Google ratings. Its website lists a service area that runs from Concord and Manchester up to Plymouth, Lincoln and Wolfeboro. A customer described Rick Lear and the team cleaning and inspecting a wood-burning fireplace and stove, explaining the findings and providing a report with recommendations for future maintenance. Kevin and his team quickly installed a chimney liner and wood stove for one customer. A customer whose old chimney was taken down and replaced praised how quickly the old one came apart and the new one went in, and the communication along the way. On a gas fireplace service, a customer said the technician Kevin answered all of their questions; that customer had found cheaper pricing elsewhere but called the service worth every penny. A customer said the worker who came had a new pilot assembly on his truck to replace their faulty one, and cleaned the whole unit. A customer who gave 3 stars said the area by the clean-out door was clean afterwards but the way from there to the back door was not, leaving ground-in grime, and that no report was sent afterwards. A customer waited 5 months for a part and said promised callbacks did not happen. A 1-star customer said a dozen emails bounced back and voicemails were not returned. A customer who was happy with the finished work said to expect it to take longer than the estimate and that communication during the wait could be better.