- Not rated by the BBB
- 1 review in the last 6 monthsNo negatives
- 3 work photos
Highlights
- A pre-storm delivery — a 2026 customer said the driver came at 6am Sunday
- A refused emergency delivery — a 2025 customer said it told them to find someone else
- Rude customer service — a 2026 customer called the service unprofessional
Frasco Fuel Oil delivers home heating oil, and the company says it has been in business 42 years and serves Springfield and Westfield. A recent customer calls it a locally owned business and says they have been customers for years. A 2026 customer said their tank was at a quarter before a big storm, so they placed an online order on a Saturday late morning and expected oil by Monday or Tuesday; the driver showed up at 6am on Sunday. That 2026 customer also said they had used the company for years for heating oil and furnace maintenance. A 2025 customer said the company had refilled their heating fuel for decades, but when they ran low and pipes started freezing and bursting, it refused to deliver at all and told them to "find someone else". A 2025 reviewer called the owner arrogant and said they were refused service during peak winters. A 2026 customer called the customer service rude and unprofessional.
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