FRS Roofing

FRS Roofing, out of Medford, is a full-service roofing and gutter outfit whose written record runs to 506 reviews across eight sources since 2020 — Google alone shows 4.9★ from 696 ratings, Thumbtack 4.7★ from 61. Its Massachusetts home improvement contractor registration is active, and the Better Business Bureau lists it as accredited with an A+ grade. The reviews describe a company that documents its work as it goes — estimators like Brendan, Mardy, Hunter, and Craig routinely show up with a camera or a drone, walking customers through the problem on video before quoting and again after the crew finishes. Full roof replacements are frequently wrapped in a single day, even mid-winter: one customer had a roof and skylight replaced the day before a snowstorm, and another said a 31-year-old roof was swapped out on an expedited schedule ahead of a trip. Several reviewers said an inspector found problems they hadn't asked about — weak spots on a roof, rotted wood under shingles, chimney damage — and, in a 2026 case, stuck to the original estimate rather than adding charges for the extra repair. It's been recommended on Reddit too — a Salem-area neighbor called them 'consummate professionals' in a 2025 post, and a Medford homeowner described good experiences with both a gutter job and a roof job in a 2024 thread. The gap between quote and start date comes up more than once. A 2024 Reddit post and a couple of Google reviews describe waiting weeks for the crew to begin even after a prompt estimate, though the finished work in those same accounts was rated well. A June 2026 one-star review is more pointed: the customer said the estimator who came to quote a shingle repair spent the visit asking unrelated questions instead of listening to the scope, then tried to schedule a follow-up rather than giving a price. For a full roof replacement, a gutter job, or chimney flashing work, few local roofers have this much recent, consistent word behind them — just build a little slack into the timeline between the estimate and the start date.