Greggerson Construction Inc

Had a very expensive radiant metric pool installed based off the recommendation of a local authorized retailer. A number of things went wrong. 1. Left many sharp screws from deconstruction of our current pool on the ground. 2. Used very coarse sand under the liner that felt extremely rough underfoot. Also, many lumps in the liner and definitely sharp stones. It should be standard to use fine sand (masons sand, or a pad at least if rough aggregate is used) photo of types of stones mixed into the base . 3. Very likely other things were done incorrectly that could compromise our expensive pool; the bead channel does not line up in many places and panels do not appear flush when viewed at the joints. 4. A sharp object is behind the liner above the skimmer that appears to be metal (right where. Screw might be from installing coping (stripped head?) He was extremely rude and disrespectful in text messaging Radiant metric does say to tape all seams and screws behind the liner to prevent any possible damage to liner (this was not done and it would have prevented this sharp screw head from impacting the liner) I was looking forward to this pool after suffering a major spinal injury that has left me unable to walk easily anymore and dealing with life altering pain and disability. I never thought this would happen to me but it did. Changed star rating from 1 to 2 because it could have been a worse scenario. When customers have concerns it’s important to address, listen, and respond in a timely and professional manner and make efforts to correct. The “how dare you criticize me” perspective is not an ideal way to handle concerns from customers who are the ones paying for a service. If this liner gets punctured from that sharp metal behind the liner all I can do it patch it and move on. I tried to reframe my review slightly because it has upset us so much that I want to make sure I’m being as constructive as possible given the situation.

Lance and his crew were very professional and clean. The job got done in a timely manner. I plan on working with them in the future and so should you. Thank you Greggerson Construction.

Lance is extremely knowledgeable and communicated very well on what needed to be purchased and suggested where to purchase it from in order to have everything ready for him and his crew to install our new pool liner. I had called 5-6 other pool companies in March and they all told me they wouldn't be able to do the installation until July!! When I spoke to Lance, I knew he was the right guy for the job and he said he most likely would get to us late May-early June depending on the weather. And, now I see why they were able to get to us so much quicker. The crew was focused & clearly experienced. In and out in record time! Lance was also very communicative on what steps needed to be taken once the liner was installed in order to make sure we have success. Thrilled that it's May 28th and the liner is in and will be ready to go for the summer! 5 stars all the way!

Quick dependable service. Timely installation very neat clean when they left. Work done was a pool liner replacement.

Amazing experience using Lance to install my pool liner. He made the entire process so easy. Communication was great, he arrived on time, answered all my questions, and his crew was so professional. I would absolutely hire Lance again and highly recommend using him!