Groom Construction

Groom Construction has been building in Salem since 1979, and its scope stretches well past the neighborhood — the same firm broke ground on a 40-unit supportive housing project in downtown Lynn this March and picked up a 2023 Construction Firm of the Year award, alongside four Houzz awards and an A+ BBB grade. On Google it holds a 4.2★ average across 33 ratings, and its Massachusetts home improvement contractor registration is active. The reviews split into two clear stories. One is about specific project managers — Hunter, Ed and Patrick come up by name repeatedly for staying on top of scheduling and communication, including a run of reviews describing the same responsiveness out of the company's Naples, FL office on commercial bids. The other, older but still on the record, is a 2023 account of a full renovation of a three-story 1769 Marblehead home — new wiring, plumbing, HVAC, kitchen and bathrooms — that the reviewer described as professional from start to finish. Not every account matches that picture. In a late-2025 review, a homeowner described weeks of being strung along on a new-build estimate before an employee reacted defensively when pressed for a timeline. A 2024 review separately reported a company vehicle tailgating dangerously on Route 101, and one review flags a named site supervisor as difficult to work with. Worth knowing before calling: some of the strongest recent testimonials are for the firm's Florida branch rather than its Salem office, and the estimating process drew at least one sharp complaint about being kept waiting. The decades-long track record and the awards are real — it's worth asking directly who will be assigned to a project and pinning down a clear estimate timeline up front.