Heritage Heating & Air Conditioning

Heritage Heating & Air Conditioning is a Norwood, MA outfit that has been doing HVAC installs and service since 1997 — about 29 years now, per its BBB listing, with five employees and William Deely named as owner. BuildZoom's directory lists 37 completed heating and cooling projects for the company. The written record here is thin — just two reviews on file, both critical. In an April 2025 Google review, a customer said the initial equipment swap went fine, but a year later the crew still hadn't finished installing the replacement ductwork trunk, with the technician repeatedly promising to "find time." An earlier, February 2023 review complained about a company vehicle being driven aggressively — well over the speed limit and weaving through traffic — while displaying the business's own logo. Google shows an overall 3.3★ from four ratings, though only two carry written detail; there's no BBB rating (the bureau says it lacks enough information to issue one) and no accreditation. Given the account above, it's worth asking directly about the expected timeline for finishing any installation work before signing on. With so few public reviews to go on, get a firm completion date in writing and check recent references before booking a larger HVAC job here.