Heritage Home Service

Heritage Home Service is a second-generation, family-owned home-services company that says it has operated since 1986. Its official and directory profiles connect the Auburn, Massachusetts office with plumbing, heating and cooling, electrical work, emergency service, maintenance and installations across Massachusetts, New Hampshire and Maine; Craig Chartier is identified as an owner in the Best Pick profile. Recent customers frequently describe technicians who explain options clearly, arrive promptly, work neatly and solve plumbing, HVAC and electrical problems. Reviews cover mini-split installation, drainage, water heaters, boilers, heat pumps, EV charging, faucets, septic-connected piping and emergency repairs. Several customers specifically praise thorough diagnosis, respectful in-home conduct and quick dispatch, while the large platform footprint includes both strong recent praise and critical accounts. Before booking, confirm the exact scope, arrival window, parts availability and total price. Some reviews report delayed or canceled appointments, repeated furnace problems, a poor plumbing outcome, high pricing or concerns about a well-pump diagnosis; one reviewer also described confusion between Heritage and another company. These are not proof of a general pattern, but they are concrete reasons to get the work and follow-up terms in writing. Heritage may fit homeowners seeking a broad, multi-trade provider with emergency coverage and financing or maintenance options. Confirm which local license applies to the Auburn job, who will perform the work, what warranty covers it and how unresolved callbacks are escalated.