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HomePlus Cleaning is a residential cleaning company based in Tyngsborough, Massachusetts, offering recurring house cleaning, deep cleaning, move-in/move-out, senior, laundry, disinfection, and janitorial services. The website describes it as veteran- and police-owned: founder Brielle, a retired Army veteran, started the business in 2009, closed it to focus on her family and a deployed husband, then reopened it after seeing the poor quality her clients were getting elsewhere. The company partners with the nonprofit Cleaning for a Reason. The overall volume here is large and strongly positive — a 4.8-star rating on Google from 449 ratings, with 240 reviews since 2021 across four platforms. Recent reviews from mid-2026 name individual cleaners repeatedly: one customer called a July 2026 cleaning by Kelyn the best they'd had with the company, and another described a move-in cleaning in Hollis, NH as detailed and impressive. A January 2026 review from a customer since 2019 praised consistent professionalism and timely communication about schedule changes, and several 2025 reviews named specific teams — Gilda, Aiyana, Laura, Gracie, Gabby, and Andrea among them — for respectful, detailed work. Set against that volume are some serious complaints. A review on the company's BBB profile, which carries a B- grade and one complaint with the Better Business Bureau, alleged an employee took prescription medication during a cleaning appointment. A cluster of Google reviews from August 2025 described rude staff and service that didn't meet promised standards, and one of those reviewers said they doubted the authenticity of the business's five-star reviews; a BBB reviewer separately said a more detailed negative review with photos had been removed. Other reviews describe inconsistent results depending on which cleaner was assigned, a broken shower handle during a 2024 appointment, and a partially completed job charged at full price. Homeowners should ask directly about which staff will be assigned, damage and complaint procedures, and how the company handles reviews. With a large, mostly positive review base and specific staff regularly named for good work, HomePlus Cleaning is a widely used option in the area, but the serious allegations above are worth raising directly with the company before booking.
Kelyn was very pleasant and professional. She was quick yet thorough in her cleaning which I appreciated. This was by far the best cleaning I’ve had so far with this company and I will definitely be requesting Kelyn for all my future cleanings!
100/10, would recommend. We had a new home move-in cleaning done recently in Hollis, NH and we were blown away by the quality and detail this service provided. Gretchen and Kelyn did a stand out job and were joined by Melany and the operations manager at the end to finish things out. The clean took all day, but it was well worth it.
Cleaners were thorough for our deep cleaning got every inch of the house were respectful and professional!! Amazing job highly recommend!!!
She is amazing and so thorough!
Christina is so sweet! She was very patient and flexible when I had to reschedule due to renovations that delayed my move-in & explained all the services very well. Unfortunately, I cannot recommend the cleaning service itself. My husband and I were supposed to have a 3.5-hour deep cleaning—there were 3 people supervised by a fourth person, and they were there for 2 hours. At first glance, things looked okay, but when we looked closer we found that the floors, counters, and cabinets/drawers were not clean & that in a couple places there were actually messes that hadn't been there previously. We'd also paid extra for certain windows to be cleaned both on the interior and exterior, but those weren't done well. The one thing I'd praise is the fridge as it was cleaned well. The person I spoke with on the phone (sorry I didn't catch your name) was very nice when I told her about all this, and so was Rachel who helped get this issue resolved. I was glad to hear they'd be making an effort to do better trainings in the future.
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Certified attributes are verified against the public registry. Others are the business's own statement.
1 change recorded — last scanned Aug 8, 2026.
