HomePlus Cleaning

449 Google ratings averaging 4.8 — and, across two days in August 2025, a run of one-star reviews calling the same company a nightmare. HomePlus Cleaning works out of 404 Middlesex Rd in Tyngsborough, its written history runs 2021 to 2026, and its reviewers almost always name the person who actually showed up. The jobs people hire them for are the heavy ones. Deep cleans before a house goes on the market come up again and again — an April 2026 customer had them scrub a home for listing and called the cleaners thorough and hardworking. Move-in and move-out cleans are the other staple: a July 2025 reviewer booked a room and adjoining bathroom on the 2.5–3 hour minimum and got the kitchen, a roommate's bathroom, the living room and every common floor thrown in inside two hours. People stay, too — writing in January 2026, one family said they had been customers since 2019; in a June 2025 review another client described the same cleaner arriving every two weeks for six months. The complaints are specific enough to be worth reading before you book. In May 2026 a customer booked a 3.5-hour deep clean, watched three cleaners and a supervisor leave after two hours, and found floors, counters and cabinets still dirty, with a couple of new messes that hadn't been there. A December 2024 review described a different cleaner every visit, one no-call no-show, and a cancellation an hour after the crew was due. In September 2024 another said the final cleaner did half the job and full price was charged anyway. Then came 8–9 August 2025: four one-star reviews inside two days, one questioning whether the five-star reviews were coming from the company itself. Against that, they do answer misses. One reviewer in July 2025 had things missed and had someone back the next morning; another in October 2025 was told right away when a cleaner accidentally broke something. Its BBB page reads less warmly — a B- grade, one complaint on file. They are a sensible call for a one-off deep clean, a move-out, or a standing biweekly slot, particularly if you can keep the same cleaner. Before booking, pin down the hours you are paying for, how many cleaners that buys, and what happens if the clean comes up short — that gap is where nearly every complaint here begins.