Imax Plumbing Corporation

Imax Plumbing Corporation works out of 103 Shielas Way in Lynn and takes plumbing calls across the North Shore and Greater Boston. Its Massachusetts master plumber licence, 16955-PL-M, is verified active with the state registry and held by Jorge Morales, the company's named president; the Better Business Bureau lists the same number and grades the business A+. The company also holds an active Massachusetts Supplier Diversity Office Minority Business Enterprise certification, number 20230406, which runs through December 2026, and was named in November 2023 as one of sixteen recipients of National Grid's Small Business Impact Initiative grant. Google shows a 4.9-star average across 106 ratings, and 81 reviews are on file going back to 2023 — sixteen of them in the last six months. The bulk of the work is fixture replacement: toilets, faucets, kitchen sinks, garbage disposals, bidet seats and shut-off valves. A large share of it arrives through Home Depot, whose customers are referred to Imax for installation; reviewers describe the crew picking the fixture up from the store, and in an October 2025 case going back to exchange a defective Kohler toilet and installing the replacement. The record also shows bigger jobs. In a January 2025 review a homeowner described Imax replacing a 140-year-old cast-iron drain stack running from the second floor to the basement, with plumbers and drywall workers on the job. In a December 2025 review, a customer mid-floor-renovation said Imax removed and reattached toilets and a stove the same day when other local plumbers would not commit. Kelly, in the office, is named repeatedly for scheduling and for answering questions, and reviewers consistently mention on-time arrival and a tidy work area. The complaints are about scheduling, not workmanship. The sharpest is a one-star review from July 2024 from a customer with a gas leak and a National Grid shutoff, who wrote that a service call promised for Monday was dropped by Wednesday as "too busy" and called it the worst customer service they had experienced. A March 2025 reviewer took off a star because a confirmed appointment was in doubt on the morning of the job, though someone was sent in time, and an October 2025 customer had a fixture pickup go wrong and was rescheduled for the next day. Imax is a sensible call for a straightforward fixture or drain job, particularly one bought through Home Depot, and has handled at least one large drain replacement well. If your job is time-critical — a gas leak, no hot water, a shutoff — get the appointment confirmed in writing and confirm again the day before, and ask for the price in writing before work starts.