Jack Dumas Plumbing & Heating

Jack Dumas Plumbing & Heating is a family-run plumbing and heating company working out of 17 Rustic Drive in Worcester. By the company's own account, Jack Dumas started plumbing in 1975 and founded the business in 1990 after fifteen years working for other shops; his wife Paula joined in 1998, and their son Zack is now moving into a leadership role. The Better Business Bureau's file agrees on the timeline, listing a 1990 start, a 1999 incorporation and Jack and Paula Dumas as president and vice president. The work homeowners describe is everyday residential plumbing and heating: sump pumps, burst pipes, leaking toilets, water heaters, furnace maintenance, and a full shower-and-sink replacement in one 2022 bathroom job. The company also says it takes on commercial and industrial installations and offers 24/7 emergency service, and BuildZoom's permit file shows plumbing and gas work across Worcester, Holden, Westborough, Sterling, Marlborough and Auburn between 2004 and 2022. What customers praise most is speed and price. A 2025 reviewer called the communication excellent and the repair prompt; a January 2025 customer wrote that Zack arrived when he said he would and had a sump pump fixed within half an hour at what she called reasonable prices. A 2024 caller who phoned at 6:30 in the morning heard back within minutes and had a plumber, Cooper, on site by midday. Several reviewers name the crew individually — Zack, Cooper, Elias, Chris — and a 2024 review describes a four-year relationship with the company. Two Worcester Reddit commenters recommended "Dumas plumbing" in October 2025, one saying it always does great work. The record is not uniformly good, and the complaints are worth raising before you book. A November 2024 one-star review says Zack spent five minutes relighting the pilot on the writer's 81-year-old mother's water heater, charged $175, and hung up when the writer called to ask about the charge. A February 2023 two-star review describes a toilet problem left unresolved after two visits and repeated calls that went unanswered. Both are billing-and-callback complaints rather than complaints about the workmanship itself, and they sit against a Google average of 4.1 stars from 29 ratings. One thing to verify yourself: the company prints two Massachusetts master plumber numbers on its own site, #11745 and #16403, and neither has been confirmed against the state registry here; BuildZoom's licence lines for the business contradict each other and are marked unverified. Ask to see the licence, and get the price for a small diagnostic call in writing before the truck arrives — that is where this company's few unhappy customers ended up.