Jack Dumas Plumbing & Heating

Jack Dumas Plumbing & Heating is a family-run Worcester shop that traces back to 1990, when Jack Dumas struck out on his own after 15 years working for other plumbing and heating companies. His wife Paula joined the business in 1998, and reviews describe son Zack (also spelled Zach) now handling much of the day-to-day work as he takes on a bigger leadership role. The reviews split into two clear groups. Most describe fast, reasonably priced service — a burst garage pipe fixed the same morning it was called in, a leaking toilet fixed by a young plumber named Elias, technicians including Cooper, Chris and Zack who call ahead and show up on time. Several customers say they've used the family for years and specifically credit that continuity. But two reviews describe the opposite experience: in a 2023 review, a customer said a toilet problem went unresolved after two visits and repeated follow-up calls went unanswered, and in a 2024 review, a customer said a $175 charge to relight a water heater pilot light led to a hang-up when she called to ask about it. Both are the kind of complaint that's hard to shrug off against an otherwise solid history. One thing to know before calling: the master plumber licence the company's own site lists as number 11745 is on record with the state as expired, under the name John J Dumas. BuildZoom separately lists two other licence numbers for the business, but flags both as unverified and even prints conflicting statuses for one of them on its own page; that BuildZoom profile also shows a different address and phone number than the company's own site, though it ties the listed projects to the same Dumas family name and Worcester base. The company's Better Business Bureau file carries an A+ grade despite explicitly not being accredited, and corroborates the 1990 founding and the Dumas family's ownership. For routine plumbing and heating work in Worcester, this is a business with three decades of local history and mostly satisfied customers — just confirm current licensing directly and ask what a service call includes before authorizing repair work.