John Hoadley & Sons

John Hoadley & Sons has run out of the same Union Street address in Rockland for more than fifty years, and Better Business Bureau records list it as an A+ accredited business going back to 2009. It's built around plumbing and heating work — a sump pump that needs putting in, a boiler that needs replacing, a water softener that needs hooking up — and it's been listed in the Blue Book contractor directory since 1987, a sign of how long it's been a fixture in the trade. On Google, the long-run average is 3.9 stars across 70 ratings. The most recent stretch has been rougher: two of the last three reviews posted are negative, including one from May 2026 describing a basement left messy with no compensation offered and workers the customer called unprofessional. The company's own BBB page shows a similar pattern — its two most recently posted reviews are negative too, even though the page still carries the A+ letter grade. Longer-term, reviewers describe sticking with the company for years of routine plumbing and heating work — sump pumps, boiler installs, water treatment systems — without complaint. That history is real, and it's worth weighing against how a specific, work-related complaint has replaced the generic five-star reviews posted just a few months earlier. The license is active, and the business has stayed at the same address for decades, so this isn't a fly-by-night operation. Given the recent complaint, it's worth getting the scope, price, and cleanup expectations in writing before the crew starts, and asking directly how they'd handle a mistake if one happens.