John Hoadley & Sons

John Hoadley & Sons is a long-running plumbing and HVAC company in Rockland, MA — one reviewer says they've done business with the company since 1998, and another puts the relationship at over 35 years. Its Massachusetts plumbing license, #3447-PL-C, is registry-verified active. Reviewers who've stuck with them over the years describe prompt emergency response and technicians who explain the work — one who needed a boiler before a cold snap says the crew tracked one down and installed it in time, and a decades-long customer says a sump pump installed in the late 1990s was still working when they moved out in 2022. More recent reviews tell a rougher story. A 2025 review describes a $150 charge just to diagnose a bathroom faucet, followed by nearly $1,000 to install its replacement, and says the company charges for estimates. A 2024 review says a technician quoted $4,000 to $6,000 for a new AC compressor, while a second company's technician found only a failed capacitor. A 2026 review says workers left a mess in the basement and calls the crew unprofessional. BBB gives the company an A+ accreditation dating to 2009, but the two most recent reviews on that same BBB page are negative — worth weighing both sides rather than the grade alone. This is a reasonable call for a company with deep roots in Rockland and a track record of showing up for emergencies, but get a written, itemized estimate before agreeing to any diagnostic or repair work, and ask directly about a second opinion on any big-ticket recommendation like a compressor replacement.