John Hoadley & Sons

John Hoadley & Sons is a longtime Rockland plumbing and heating outfit — a Better Business Bureau page notes the business has been operating 54 years and has been BBB-accredited since 2009 with an A+ grade — that also runs a supply counter where customers pick up parts and propane. Its Massachusetts plumbing license is active. The strongest accounts describe a family relationship spanning decades: one customer described a sump pump the company installed in 1998 still running when they moved out in 2022, and returning in 2024 for a second sump pump job they called reasonably priced. Another described Mike going above and beyond to track down a boiler and getting it installed before a cold snap hit. But the record has turned rougher lately. A 2025 review said a $150 diagnostic visit over a bathroom faucet was followed by a call-back job that cost almost $1,000, and that a rug on the landing was left damaged rather than covered during the work. A 2024 review described a technician diagnosing a dead AC compressor and quoting $4,000–6,000 for a new unit, only for another company's technician to find nothing worse than a failed capacitor. A 2025 review said a fuel/trip charge was billed for an AC tune-up that left leaves uncleared out of the unit, and a 2026 review described a mess left in the basement with no compensation offered. For a homeowner, the split reads like two different experiences depending on the job: the sump pump and boiler installs draw genuine loyalty, while several of the more recent service calls describe billing surprises and incomplete work. Worth getting a firm, written price before any diagnostic or AC visit, and confirming upfront whether an estimate is free.