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Jones Contracting is the excavation and septic outfit people in Walpole call when the ground itself is the problem — a failed Title V system before a house sale, a sewer connection that needs doing right, a water line that just gave out. Owner Russ Jones runs the crew, and the company says it has been family-owned since it was founded in 2004, working across Walpole and into the Greater Boston area, including Norwood, Franklin, Newton, Needham, Wellesley and Boston itself. The track record backs that up: 28 Google ratings average five stars, and its Better Business Bureau profile carries an A+ grade. Across 17 reviews posted between 2022 and 2026, the same details keep surfacing — Russ answering questions directly, crews finishing on schedule, and jobs that went beyond the original scope, like one 2024 review describing a crew that re-planted shrubs and re-seeded a lawn after a sewer hookup. In a 2025 review, a homeowner described Russ managing a full septic replacement and leaching field installation under a tight closing deadline on a wooded lot — the kind of complex, time-pressured job that keeps showing up in what people write about this company. Recent activity is thinner — just two reviews in the past six months, both five stars, covering a new water line install and general excavation work — but the history behind it runs deep and consistent rather than one good season. There is nothing in the record to raise as a caution: no complaints, no negative mentions, no regulatory actions. One small housekeeping note: the BBB lists the business as started in 2003, a year off from the 2004 founding date on the company's own site — not a meaningful discrepancy, but worth knowing the exact date varies by source. This is the right call for underground utility work — septic systems, sewer and water line connections, drainage and site grading — rather than general remodeling; despite the general-contractor label, nearly every review describes excavation and utility work specifically. Given how often reviewers mention dealing with Russ directly, it is worth confirming who from the crew will be on-site for the actual dig before booking.
We have worked with Russ Jones and his team at Jones Contracting, Inc. on several projects at our home and have been impressed with their professionalism, expertise, and attention to detail. As we are on a septic system, we hired them to conduct a perk test and to perform a camera inspection of the septic lines. Each task was handled thoroughly and with clear communication. Even our land surveyor asked for their contact information. We have hired them multiple times and would not hesitate to do so again. We highly recommend them for any contracting or excavation needs.
Review for Jones Contracting, Inc. (Russ Jones and Team): We have worked with Russ Jones and his team at Jones Contracting, Inc. on several projects at our home and have been consistently impressed with their professionalism, expertise, and attention to detail. They are personable, friendly, and always maintain a high standard of workmanship. Our first project with them involved replacing the water line from the town supply to our house, which was completed efficiently and with excellent results. As we are on a septic system, we also hired them to conduct a perk test and to perform a camera inspection of the septic lines. Each task was handled thoroughly and with clear communication. Most recently, we engaged Jones Contracting to excavate the approved area for a deck addition at the back of our house. Their measurements were precise, and the excavation was done neatly and professionally. Russ and his team have been a pleasure to work with on every occasion. We have hired them multiple times and would not hesitate to do so again. We highly recommend Jones Contracting, Inc. for any contracting or excavation needs.
I've never felt more compelled to write a google review than I have for Jones Contracting—these guys are truly the best of the best and you'd be silly to consider anyone else! Russ was phenomenal during our sewer connection and cesspool decommissioning, an inherently stressful and large project that he made so much easier. Russ and his team handled everything from coordinating the decommissioning with the Board of Health to permits and logistics, which was a huge weight off our shoulders. Russ is hands down the most communicative and friendly contractor I’ve ever worked with. We always knew what was happening, what was coming next, and why. Feeling informed every step of the way made a big difference in an otherwise overwhelming situation. Couldn’t recommend Jones Contracting more—professional, organized, and truly a team you can trust.
Jones Contracting installed a new water line quickly and professionally. Great communication and fast work—I’m glad I chose them!
We worked with Russ on a quote for some outdoor work last year. We just had a separate issue come up, and immediate thought to contact Russ given how helpful he was. While this new project doesn’t fall under the scope of working with Jones Contracting, Russ took the time to chat with me on the phone, gave advice and answered questions, and put me in touch with someone he works with who can help. As this is our first home, we are so appreciative of Russ and his transparency! We would absolutely recommend working with Jones Contracting.
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Certified attributes are verified against the public registry. Others are the business's own statement.
2 changes recorded — last scanned Sep 9, 2026.
Walkways, patios and retaining walls5.0
Hardscape construction5.0
Fast diagnosis4.3
25 permits since 2004Not yet rated