Verified record
Just Oil is a heating oil company in Westborough. Its website describes it as a local family run business formed in 2010, serving the Eastern Worcester County and Metro-west areas, and lists towns including Ashland, Framingham, Grafton, Hopkinton, Marlborough, Shrewsbury and Sudbury. The website also offers 24/7 emergency service. In a 2026 review, a customer who had worked with Just Oil for years to deliver their residential fuel oil called the company super responsive and reliable, and said it inspects a customer's tank for a small, one-time fee at sign-up. In a 2023 review, a customer who had used them for about two years called them customer friendly. In a separate 2026 review, a customer who had ordered from Just Oil for years said the woman who answered the phone was very curt, said the company no longer primes pumps even though its website listed a $75 charge for that service, and told the customer to Google it. In another 2026 review, a customer wrote that the company's customer service "sucked."
Just Oil has always been easy ordering and fair pricing all the years we used them. Called recently to get a delivery as I was totally dry. The woman who answered the phone was very curt with her answers and questions. At first she said they'd be a $50 for coming out that day. Okay fine with that. She told me my pump needed to be primed as I knew. Website says they charge $75 for this service, I was ok with that also. Yeah, we don't do that anymore, she responded. I asked if it was something I could do myself. I was told to Google it. Yep I can do that I thought to myself. The final blow was when she asked me where I was getting my home oil from, my response was nowhere except from you was my answer. She responded with, the last delivery from September held you over? Yes it did because my husband passed in November, who always kept track of the usage. and he wasn't home all day anymore keeping the house at 70 degrees. No acknowledgement of what I just told her. She gave me the price for 125 gallons and end of conversation. Didn't know I was talking to the Oil Nazis. A little kindness goes a long way there missy.
Just Oil has always been super responsive and reliable for us, and we've been working with them for years to deliver our residential fuel oil. Yes, they have to inspect your tank (small fee) when you first sign up with them, but this is for your own protection, as well as theirs. It was not a problem at all and is a one-time only thing. Honestly, these folks are great!
Customer service sucked they don’t know how to treat costumers or care to them.
Customer friendly. I have used them for about two years and if the service stays the same, I will use them for a long time.
Specializes in
Service area
Languages
2 changes recorded — last scanned Sep 27, 2026.
