Kannan & Pricone Plumbing & Heating Inc

Forty years in Methuen, and the same two names are still on the door. The BBB lists the company as incorporated in 1986 with six employees, owned by William Kannan and Thomas Pricone, and its Massachusetts plumber license, 1729-PL-C, is active with the state. The work people hire them for is the unglamorous core of the trade: water heaters and hot water tanks, boilers and heating calls, everyday plumbing repairs. Across 81 Google ratings the average sits at 4.7, and the history runs 55 comments over four years and four sources — deep enough that the pattern is real rather than a lucky handful. Speed and a clean finish are what keep coming up: crews that turn up quickly, do the job, and leave the space tidy. Its BBB profile carries an A+ grade, though the company is not BBB accredited, and it is listed as a member of the Methuen Chamber of Commerce. Two one-star reviews sit in the history, both from early 2024, and they are worth knowing about. One concerns a heating repair that did not hold through the winter it was promised for. The other is about money — the hourly rate, and a half-hour travel charge added before the technician reached the door. Nothing like either shows up in the more recent stream, but they are the two things to raise up front: what is guaranteed on a repair, and exactly when the clock starts. If you are in the Merrimack Valley with a water heater that quit or a boiler acting up, this is a long-established shop with a license you can check for yourself. Get the rate structure and the repair warranty in writing before they roll a truck, and you have covered the only two things anyone has complained about.