Keen Construction Company

Thirty-nine years in business and not a single customer review on either profile that carries the company — that is the unusual shape of Keen Construction Company, a one-employee general contractor run by Kenneth B. Keen out of 21 Hewitt Ave in North Andover. The work is documented even where the opinions aren't. BuildZoom shows 13 permitted projects, most of them in Methuen between 1999 and 2019: kitchen and bathroom remodels, a basement family room, a sunroom addition with a deck, siding, windows, a paver walkway. That is the trail of a small remodeler who takes on whole rooms rather than single components. Its BBB page lists the same mix — kitchens, baths, decks, general remodeling — inside a stated 25-mile radius, and dates the business to January 1987. Credentials are where a homeowner needs to slow down. The Massachusetts registry holds a home improvement contractor registration in the company's own name, number 193109, and it is expired. The BBB profile publishes a different HIC number, #108383, as a current credential, and BuildZoom lists that one as inactive as well. On the supervisor side, BuildZoom shows construction supervisor licence CS-076691 as active under its own badge — the directory's July 2026 check, not the Commonwealth's — while the number the BBB attributes to Mr. Keen, CS-058245, appears there as inactive. None of that adds up to a confirmed, current registration for the remodeling work described. The BBB page is 'Not Rated' rather than negative: the business is not accredited, and the bureau says it lacks sufficient information, publishing no reviews and no complaint count. BuildZoom's score of 92 comes from permit history rather than customers. The company does list NARI membership on its BBB profile. This is a plausible call for someone who wants a long-established one-man remodeler and is willing to do the checking themselves. Before signing anything, ask for the current HIC registration number and the construction supervisor licence, verify both directly with the Commonwealth, and ask for references from the last few years — the permit trail on file stops in 2019.