Lee's Plumbing & Heating, Inc.

The line comes up again and again about Lee's Plumbing & Heating: they come when they say and do the work they promised. It's a father-and-son shop, Bob and Chris, based in Waban and incorporated in Massachusetts since 1984 — Dun & Bradstreet counts it as a four-person outfit. A February 2026 Google review backs that reputation up directly: every time this customer called, the company showed up and finished the job, closing with a blunt endorsement — "honest, professional and reasonable." The same reliability theme surfaces on Nextdoor and a couple of smaller directories, all pointing at the same pair of hands. The Better Business Bureau grades the company A+ with no complaints on record, though it has never applied for full BBB accreditation. Beyond that, the record is thin: Google shows only five ratings, and at least one directory listing still has zero reviews — so the good word is consistent, just not deep. For a straightforward residential plumbing or heating repair, four decades in business and a clean complaint history count for something. Given how few reviews exist, it's worth calling ahead to confirm availability and get a firm price before scheduling.