Rapid Response Plumbing & Heating

Rapid Response Plumbing & Heating is a family-run Massachusetts plumbing, heating, and air-conditioning company serving the MetroWest area including Newton, in business since 1933 under the Freedman family across three generations. Reviews describe fast, competent emergency response: a plumber arrived within hours on the Saturday before Christmas in 2024 to fix a flooding garbage disposal, and in a 2023 review, a technician talked a customer through shutting off water and gas to a failed water heater by phone after hours before returning the next day to replace it. A 2023 review described the crew replacing both a boiler and water heater after a New Year's Eve emergency, praising the office staff along with the field crew, and a 2025 review described neat, professional work on a pumping system that resolved the customer's problem and looked better than expected. Sources don't fully agree on who currently runs the company — the company's own site names Scott and Eric Freedman, while a Better Business Bureau record names Mark and Scott Freedman — and its own materials describe its base in different MetroWest towns (Wellesley, Framingham) at different times; the address on file is in Newton. Better Business Bureau grades the company A+, though it is not an accredited member. The company's site also lists five different plumber license numbers for its staff, none independently verified. For plumbing, heating, or air-conditioning work — especially an after-hours emergency — in the MetroWest area, the reviews on file point to a responsive, long-established family operation.