A Lynn outfit that lives inside flues — sweeps, inspections, liners, caps, and the occasional chimney taken down to the roofline and rebuilt. Across 108 Google ratings the average sits at 4.6, and what current customers describe most isn't the sweeping. It's being talked out of work: in a May 2026 visit a technician checked the chimney and venting and told the homeowner a full replacement wasn't needed, only the service that actually made sense.
Punctuality and explanation carry most of the recent praise. Customers this year describe calls ahead of arrival, trucks landing inside the promised window, before-and-after photos of an aging chimney repaired in March 2026, and a home sale kept on track in May 2026 when Leonard came out the day after a quote request to service a gas fireplace and chimney system. One household has the same annual visit booked year after year — sweep, fireplace cleaning, dryer vent.
The work goes well past cleaning. A May 2025 job took a chimney down partway and rebuilt it with a new liner, a cap, and fresh stucco on the exterior; another crew removed a chimney entirely and patched the roof behind it. In April 2025 a homeowner who had never had a working fireplace had a broken exhaust pipe and an old insert pulled out and a new wood-burning insert installed. Liner work is constant, including two liners for Lynn rehab projects described in January 2026.
Then there is the stretch from October 2024 to January 2025, and it is the part to read before calling. One customer said a leaking chimney was "fixed" that September, still leaked, and that repeated calls produced promises of a manager who never rang back. Another described the same loop that December — three days of calls, promised callbacks, one call ended by a hang-up. A November 2024 customer felt $730 for a sweep and three small crack repairs was too much. And in January 2025 a customer quoted for two fireplaces said only one was cleaned, adding that the company brokers work out rather than sending its own employees. Nothing of that kind appears in the record since; the past nineteen months read clean. But those complaints are specific, and none of them shows a resolution.
One more thing to square: reviewers name a rotating cast — Leonard, Theodore, Ayden, Roger, Miguel, Jorge — and two different people are each called the owner in reviews written months apart, which is the same thread the January 2025 complaint pulled at.
For a sweep, an inspection, or a liner, the current record is consistent and specific. Get the scope and the price in writing before work starts, confirm who will actually be on your roof, and ask what happens if a leak repair doesn't hold.