Milne Plumbing & Heating

Milne Plumbing & Heating is a Manchester-by-the-Sea outfit that's grown from routine plumbing calls into full heating and gas work — installing new heating systems, running gas mains, and connecting pool heaters, not just fixing what's already broken. Scott V. Milne holds the company's Massachusetts Master Plumber's license, and the state registry shows its plumbing license active. On Google it holds a 4.9-star average across 137 ratings, with 72 reviews on file dating back to 2022. The last six months tell the clearest story: 33 reviews, only one flagging a communication gap. Reviewers keep describing the same thing — a fast callback and a same-day fix. One review recounts a Friday-before-Christmas emergency, a flooded heating system and a sheared laundry-room pipe, resolved within about an hour by a team that stayed past their planned stop time to get it done before the holiday weekend. Another describes a seized sump pump and overnight basement flooding cleared before 8:30 in the morning, and a third details a multi-week job installing a new gas main, connecting a gas-fired pool heater, and adding an outdoor shower. Recurring names — Andrew, Ben, DJ, Nick, Jeremy, Chris — show up across dozens of reviews for the same kind of work: water heaters, furnaces, leaks, toilets. A handful of older reviews are worth knowing about. In a December 2025 review, a customer describes a $670 charge for a "condensate pump" that was never explained, plus a callback that never came. A February 2026 review describes an installer arriving hours past a promised 9-to-11 window, forcing two cancelled appointments elsewhere. And one review from that same month says a repair simply wasn't completed. A strong pick for everything from emergency leaks to full heating-system installs around Manchester-by-the-Sea and the North Shore — it's also come up as a recommendation in local Reddit threads. Given the occasional slip on scheduling or billing clarity, it's worth confirming the arrival window and getting charges itemized up front.