William J Malcolm & Son Inc

William J Malcolm & Son is a Cambridge plumbing outfit whose reviewers describe sticking with them for years. One customer wrote in 2022 that they had called on the company for over a decade for everything from a leaky sink to a full boiler installation at home and a three-basin sink at their store. The reviews with real detail describe prompt, straightforward service: a 2022 review described a same-day fix for a leaking, clogged drain and a failed garbage disposal after a short, polite phone call, and a 2024 review said a technician took the lowest-cost approach to a repair and then stayed to handle an add-on faucet fix. One 2022 review is a different kind of complaint, and worth knowing about even though it says nothing about the plumbing itself: the reviewer, a cyclist, described a company truck honking at and then cursing at them on the road. According to its BBB profile the business has been operating 143 years; it isn't BBB-accredited and carries no rating. With a short but positive written record on the actual plumbing work, William J Malcolm & Son looks like a solid, no-drama call for routine repairs and boiler jobs — the road-rage account is worth weighing on its own terms, separate from what customers say about the work.