Mo's Appliance Service

Mo's Appliance Service is a one-person appliance repair operation based in Dracut, Massachusetts, run by a technician customers call Mo (or Mohammed/Mohammad) who shows up himself for nearly every job described here — refrigerators, washers, dryers, dishwashers, microwaves, and ovens. The volume and consistency here are hard to miss: 51 Google reviews average 4.9 stars, and the specifics repeat across years — a fridge fixed within an hour, a same-day dryer repair after a 6:55pm call, a washing machine correctly diagnosed on the first visit instead of a needless part swap. Several reviewers from 2023 and 2024 specifically call out fair or discounted pricing — one said Mo charged 20% less than expected, another said he skipped the charge entirely for a visit that ended in a 'don't bother repairing it' verdict. Speed comes up just as often: reviewers describe being fit in the same day or next day, even after being told by other companies they'd be booked out for months. That said, the record isn't spotless. In a 2025 review, a customer described Mo missing a scheduled appointment entirely, being an hour and a half away when contacted, and then going unreachable — a sharp contrast to the promptness described elsewhere. A separate 2025 review raised a similar theme more generally, describing slow, hard-to-reach communication. Both are worth weighing against dozens of specific, detailed reports of responsiveness — the balance still favors reliability, but it isn't universal. Mo's own site lists a wide service area spanning Dracut, Marblehead, Beverly, Rockport, Melrose, Hudson, and Marlboro — Massachusetts communities stretching well beyond Dracut itself, from the North Shore to MetroWest, so it's worth confirming coverage for a specific address before calling. For a straightforward appliance repair, especially something urgent, the reviews suggest a technician who diagnoses accurately, doesn't push unnecessary parts, and charges fairly — just build in the possibility of a scheduling hiccup given the isolated but real reports of a missed appointment.