Monroe Home Solutions

Monroe Home Solutions is the kind of plumbing and HVAC company people call back by name — Dan, Keith, Adam, JT, and Patrick all turn up repeatedly across its reviews, often for repeat customers. On Google, it holds a 4.7-star average across 357 ratings, with 5.0-star marks on HomeAdvisor, Angi, and Thumbtack as well. Its Massachusetts plumber license, held by Patrick Monroe, is registry-verified active. The jobs described range from emergencies to specialty repairs. In a February 2026 review, a homeowner's burst pipes had left the whole house without water; the reviewer said Dan repaired the leaks and had water running again quickly. In a January 2026 review, plumber Dan Hamlin fit a new faucet assembly onto new copper pipe in a 140-year-old house, replacing corroded brass plumbing above an old tub on feet. In an October 2023 review, JT arrived on time and fixed a mystery leak causing basement puddles in one visit, correctly diagnosing the problem. In a July 2022 review, Patrick replaced a customer's main water valve, then returned later to replace a Symmons shower valve, walking through the options and trade-offs each time. Responsiveness is where the reviews split, including recently. A March 2026 review said calls and queries went unanswered despite repeated attempts. An April 2025 review said repeated calls about a heating repair — including one that mentioned a pregnant spouse at home — went unanswered. An August 2025 review said the customer called the office more than ten times for a job status update and got a response only once, despite being told someone would call back. A separate February 2026 review said an initial water heater replacement went well, but a warranty claim on the old unit went unanswered for about seven months. A January 2023 review described a markup on an expansion tank job — $2,600 charged for roughly $600 of parts and two hours of labor. For a plumbing or heating job, Monroe Home Solutions has a long track record of the work itself going well; if something doesn't go as planned, be prepared to follow up more than once to get a callback.