New England Ductless

New England Ductless is a heat-pump and heating contractor, and a 2026 customer said it installed a heating system for the reviewer's father, kept the workspace clean and assisted with a Mass Save rebate. The company describes itself on its website as a Milton-based contractor serving Greater Boston that installs and services ductless mini-split heat pumps alongside heating, cooling, plumbing, drain and electrical work. On Google it holds 4.8 stars from 888 ratings, and its BBB grade is A+. A Massachusetts plumber license, number 15216-PL-M, is active on the state registry. A 2026 customer said AJ completed their annual A/C maintenance, did a comprehensive check of the system in and out, and wore shoe covers in the house. A 2023 customer who had four estimates said six rooms of ductless units were installed in three days, and the electrician hooked it up on the fourth morning. A 2022 customer said the company installed a complete mini split replacement for their heat system in three days. A 2024 customer who replaced their heating system with a split system said Renato minimized the visibility of exterior elements to keep the look of their new siding intact. In a 2024 Reddit comment, a commenter named New England Ductless as the most expensive of the quotes they got. A 2026 customer said the company had been trying to fix their heaters for over two months with no improvement, and that scheduling work with them was terrible. A 2026 customer said the customer service manager was not professional and rude. A 2025 customer said a person called after the booking to say payment was due ahead of an appointment days away, and they cancelled. A 2023 customer said the company came on the wrong days and at the wrong times, left messes, and multiple teams were sent out to correct installation issues. A 2022 customer said a heat pump installed through their city's heatsmart/coolsmart program was still not working correctly two months after the company first showed up, after about eight visits. In a 2025 Reddit comment, a commenter wrote, "Whatever you do, just steer clear of New England ductless. Very shoddy work."