New England Ductless

New England Ductless is a Weymouth-based ductless mini-split and heat pump specialist — some recent reviews describe technicians working under an affiliated "Boston Standard" name. Its Massachusetts plumbing license is active, the Better Business Bureau grades it A+, and it carries a 4.8★ average across roughly 900 Google ratings, with 107 of those landing in just the last six months. The name that shows up over and over in recent maintenance visits is AJ (Alan Lewis): reviewers across 2026 describe him arriving on time, running thorough system checks, putting on shoe covers without being asked, and walking customers through options rather than pushing a sale. On installations, named crews get called out for multi-day mini-split and heat pump jobs — a 2022 review described a team finishing a full mini-split replacement in three days and leaving the home looking untouched afterward, and a 2024 review recounted a technician navigating tricky old wiring and lath-and-plaster walls in an 1899 building to swap out a baseboard heating unit. The record isn't spotless. A 2022 review described a heatsmart/coolsmart-program heat pump installation that was still not working correctly two months after the crew first showed up, wired differently than the original two-zone proposal. A 2026 review (dated late February) described over two months of unresolved heater problems and difficulty pinning down scheduling, and a 2025 review criticized an automated phone-booking system. On Reddit, most posters who say they actually hired the company recommend it — citing efficient work and painless rebate paperwork — though a couple of threads flag its quotes as the priciest of several bids, and two others describe shoddy or disappointing work. For a mini-split or heat pump job, the volume and consistency of the maintenance reviews stand out; worth confirming the installation scope in writing up front, given the handful of accounts describing a gap between what was proposed and what got installed.