New England Restoration and Home Repairs

Water had flooded a garage and seeped under the lower-level flooring when one recent customer called New England Restoration and Home Repairs. Chad, the owner, got back to them immediately and was at the house within about an hour, that customer said; an hour later two young men arrived, cleared out the garage and removed two layers of flooring. They came back over the next several days to apply antimicrobial treatment and two coats of sealant to the lower-level floor, and the customer called the pricing very reasonable. The company says it has spent nearly 40 years in emergency restoration for Connecticut families, and its website names Fairfield, Litchfield, New Haven, Hartford and Newtown as its service area. A recent customer who called about mold remediation said the company responded immediately and had a plan and a quote in a very timely manner, and that the men who came to do the work worked efficiently and cleanly. A 2025 customer said Chad gave a fair price on a demo and mold remediation project and itemized all of the work for review. In a 2022 review, a customer said the first floor had to be stripped to the studs and concrete floor after water damage, and that the whole project took less than 10 days once it started. A 2022 customer said Ryan arrived on time for a next-day appointment, confirmed a small job that still needed treatment, and returned the next morning with one of his technicians to complete it; that customer received a copy of the Mold Remediation Certificate of Completion by email two days later. In a 2022 review, a customer said the company completed their kitchen and the mud room floors after a kitchen sink leak. A 2021 customer said the company worked directly with the insurance company after a water compressor overflow. A 2025 customer said it worked closely with their insurance company on a septic backup clean-up. A 2021 customer in the very North West corner of CT said the company does not normally travel that far but did, and that they wore booties to keep the floors clean and took pictures to show progress. A 2025 customer said they had no walls for over three months, and that once the insurance money came in they were hounded with texts and emails for payment, with no action to put the house back together. In a 2023 review, a customer said Chad came out quickly to look at the damage and promised a quote within a week, but after 3 to 4 weeks no quote had come and the customer could not get anyone to pick up the phone. A 2022 customer said the owner came to check their attic mold and promised a breakdown of the work and costs, then had not answered any emails a week later.