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Newton Fire & Flood is a water and fire damage restoration company that says it has been in business for 21 years. Its website lists water damage restoration, mold remediation, sewage backup restoration and frozen pipe repair among its services, and it holds 4.7 stars from 37 Google ratings. A recent customer in Ashland said the owner, Philip, answered the phone at two in the morning after a pipe broke in the basement, and a whole crew was at the house within one hour. After a rainstorm leak into a children's bedroom, a recent customer said the team tarped the roof, set up dehumidifiers and air movers, and came every day to monitor the situation. A recent customer with a water heater leak in the basement said they came in within a half hour, and the owner came out to meet with the insurance adjuster. A recent customer in Framingham said they handled a sewage backup in the basement and found a drain guy to clear the main line. A 2025 customer said that after a sewage backup they also hired the company for the rebuild, which included a new bathroom, new kitchen and new hardwood floors, and that Phil coordinated everything. In a 2026 review, a customer said the company stopped coming to the house, left a hole in the ceiling, and billed for services never done. A 2024 customer said the crew could not describe what they were setting up or the cost, and that a bill sent to their insurance included work that was not done.
Preston Real Print (Novo) Ok Due to a huge rain storm, there was a massive leak that came into our children's bedroom. Newton Fire And Flood's team acted extremely quick. They tarp the roof so that no further damages could happen and they set up commercial grade dehumidifier and air movers. I was really stressed out and he Owner Phillip personally walked me through the entire. His team couldn't have been friendlier and more professional. Throughout the process, they continuously came every day to monitor the situation due to the fact that one of my kids has a very severe allergy. They were able to get a third-party to verify that the work was completed. Testing it for mold. I'm so grateful to this company. The whole thing turned out to be such a breeze. If you have a problem with your house, look no further than this company Newton Fire And Flood is the best.
Oh my gosh, where do I even begin? What an amazing experience with Newton fired flood the best water damage company in New England. I have a two family house in Ashland and it was two in the morning when I called Newton fire and flood a After a pipe broke in my basement, flooding my children’s playroom and our guest room. Philip, the owner himself answered the phone at two in the morning. I didn’t think that anybody would actually answer the phone. Within one hour, I had a whole crew at the house ready to work. They quickly stop the water and even help me get a plumber. They should be that everything would go through the insurance and that’s exactly what happened. A little bit later in the day, Philip actually showed up it was a Saturday afternoon he walked me through the entire claims process. He was extremely thorough and patient. As it was my very first claim, I was very skeptical and had many questions for Philip, but he was extremely patient. Even came back the next day and met with my adjuster a few days later went over the entire loss with me and the adjuster. Once the cleanup process was done. He came back and did the reconstruction. I will attach pictures shortly.
This is spectacular company. I’ve never had such a great experience working with a water damage company before. Because of the nature of what I do, sometimes I encounter water damage after a water heater let go in my basement. Phillip came even brought me a coffee. Take care of everything and bill for the insurance company. They have a basement that’s dryer than any of my neighbors. I know they’re not can you also ensure there was no mold tested by a third-party company. And I didn’t have to pay a dime! I can’t say I’m good things about this company
I had a great experience with Newton Fire & Flood. Their team was extremely responsive, professional, and knowledgeable from start to finish. They arrived quickly, explained the situation clearly, and handled the restoration process with a lot of care and attention to detail. What impressed me most was how smoothly they handled the insurance side of the process. They kept me informed, answered my questions, and made a stressful situation much easier to deal with. The crew was respectful, efficient, and clearly experienced with water and property damage restoration. I would definitely recommend Newton Fire & Flood to anyone who needs reliable restoration services.
I cannot say enough about this company. The owner himself showed up at five in the morning after we had a massive sprinkler break on our second floor on fire master bedroom. . It ended up flooding the entire house. Philip came out personally with a crew. He even brought my family coffee! First words where “we’re gonna make this problem go away” and that’s exactly what they did. They handled the entire process from start to finish. Worked with our insurance company. Got everything paid for. Put the hose back together they walked us through the entire process. It was our very first time filing a claim with our homeowners insurance. Since relatively new home owner. I had so many questions and Phillip walk myself and my family through the whole process. Because of the nature what he does, I sincerely hope that we don’t need his services again, but I’ve recommended his services to other people in my circle. Who’ve had similar situations and he’s come through every single time. I can’t say enough good things about Newton fire and flood the very best water damage company in Massachusetts.
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1 change recorded — last scanned Oct 10, 2026.
Shoring within 48 hours of a tree strike5.0
Persistent mold fixed4.8
Finished basements4.8