Norfolk Floor Service

Norfolk Floor Service is a Quincy hardwood-floor shop, and the name that keeps surfacing in its reviews is Wu — HomeAdvisor and Angi both credit him with the refinishing and repair work customers come back to praise. HomeAdvisor puts the company at 14 years in business and lists it as accredited on the platform, with emergency service also offered. The numbers hold up across three independent sources: 140 ratings on HomeAdvisor average 4.6, a smaller Angi sample of 6 lands at 4.3, and Google's 5 ratings sit at 4.2. The overall review sentiment reads strongly positive too, and that pattern isn't new — the company has been collecting reviews since 2019. It isn't a clean sweep, though. One detailed Angi review describes flooring installed with no subfloor built over heating-vent holes, and says the owner never responded to repeated requests to fix it — a specific, credible complaint worth asking about directly before signing anything. HomeAdvisor's much larger sample also includes one unexplained 0.5-star rating with no comment attached, an outlier next to an otherwise strong record. For a standard hardwood refinishing or repair job, the volume and the consistency across sources are reassuring. Given that the one serious complaint on record concerns subfloor work around vents, it's worth asking specifically how they'd handle a floor with uneven framing or obstructions, and getting a clear answer about follow-up if something needs correcting after the fact.