Norfolk Floor Service

Norfolk Floor Service is a Quincy, MA hardwood flooring business run by Wu, offering refinishing, sanding, installation, and repair, with 14 years in business and emergency service availability according to its HomeAdvisor profile. The written record is substantial — 32 reviews from 2019 through 2025 — and the overwhelming majority describe fast, high-quality work at competitive prices. A 2021 review describes about 2,500 square feet refinished in two days with what the customer called an impeccable result and strong communication throughout. A 2019 review recounts Wu's bid coming in 15% below the next-lowest of several competing quotes, and after the job was accepted, he offered at no extra cost to reattach loose staircase balusters. A 2023 review describes a much larger project — walls, windows, floors, bathroom, and kitchen — after a burst pipe flooded the home, calling Wu's team good people throughout. Reviews across the span repeatedly cite the same pattern: quick response after a request, arrival on the promised day, and finished floors reviewers called gorgeous, impeccable, or as good as new. There is one serious exception worth knowing about. A detailed 2019 Angi review describes hardwood installed over unused heating-vent holes without proper subfloor support, and says the customer spent several months trying, without success, to get Wu and Norfolk to come back and fix it. Separately, one HomeAdvisor review from December 2019 is a 0.5-star rating with no comment explaining it, and a couple of other reviews mention minor friction — one had trouble getting a receipt, another called communication sometimes difficult. Given how much positive, specific detail sits alongside that one documented complaint, this reads as a generally reliable, fast, and competitively priced operation with at least one real lapse on record. Anyone booking a job — especially one involving unusual conditions like covered vents or uneven subfloors — should ask directly how Norfolk handles a callback if something needs correcting.