Norfolk Kitchen & Bath Braintree

Norfolk Kitchen & Bath's Braintree showroom is where South Shore homeowners go for a full kitchen or bathroom overhaul, not just new cabinets off a shelf, and the ratings back that up: 82 reviews on Google and 38 more on Houzz both land at 4.7 stars. The company says it has been family-run since 1934, when Lena and Benjamin Rosen opened a hardware store on Norfolk Street in Boston; today Ben Rosen runs it as President and CEO, with six showrooms across Massachusetts and New Hampshire. The last six months tell a consistent story: ten Google reviews, none of them negative, and the same names keep showing up as the reason people are happy. Designer Hilary Ridge walked one Stoughton couple through a secondary-bathroom job after they had interviewed two other remodelers first, and she is credited elsewhere with talking a family through a kitchen-and-half-bath renovation they had been putting off for years. Project manager Steve Costa gets singled out repeatedly for keeping crews and schedules on track — one reviewer's kitchen remodel with carpenters Chris, Jerrell, Kevin, and Matt finished on time and on budget. Another couple's bathroom redo credited PM Brian and installers Mentor and Pellumb for the coordination, down to a callout for "Mike." A two-bathroom project with designer Paul closed out with the reviewer praising the communication from start to finish. Beyond the showroom floor, Norfolk carries member badges from NKBA, NARI, BRAGB, and GMNHBRA, plus eight Houzz Awards — the kind of trade-association presence that tracks with a company this size rather than a one-truck operation. Its Massachusetts Home Improvement Contractor license is active. Before booking, it's worth knowing that the 90-year history and the A+ Better Business Bureau rating both come from Norfolk's own website — plausible for a company this established, but not independently checked here. It's also worth asking specifically which designer and project manager would be assigned to your job, since reviewers name different pairs depending on the project and showroom. For a kitchen or bathroom remodel handled design-through-installation with a single point of contact managing the crew, Norfolk's Braintree team has a deep, recent run of reviewers saying the timeline and communication held up. Confirm your assigned designer and PM, and get the project scope and schedule in writing before the crew starts.