Norfolk Kitchen & Bath Braintree

Norfolk Kitchen & Bath has a showroom in Braintree, and the company describes itself as a family-owned kitchen and bath cabinetry, countertop, design and remodeling company with showrooms across Massachusetts and New Hampshire. It says it started in 1934 as a small hardware store, Norfolk Hardware, on Norfolk Street in Boston. Its Massachusetts home improvement contractor registration, number 136539, is active on the state registry. A recent customer worked with Steven, Danielle, John and Aiden on a bathroom renovation and singled out the communication throughout the process. A recent kitchen-remodel customer named Steve as project manager, Darby as designer and four carpenters, and said the project was on time and on budget. A recent customer of the Braintree team said Danielle did the design and Brian oversaw construction. A 2026 customer described a secondary bathroom in a Stoughton condo: the carpenters reinforced old, cracked studs, permitting was handled including the condo association, payments were made as the project proceeded, and the job came in on time and on budget. A 2025 customer said a kitchen job included gutting the kitchen and taking down the wall to the dining room, and that the workers protected the rest of the home from dust and cleaned up after themselves. A 2025 customer said a kitchen project took about two months, close to what the company projected, and came in a few hundred over budget. A 2025 customer let the company design and manage a small second-floor bathroom while handling the demo work themselves, and wrote that NKB may not be the cheapest option. A 2025 customer who got design help from Darby wrote that Norfolk's own contractor labor was pricey and hired their own contractor for the install. A 2024 Reddit commenter said the company did the plans and sizes, went with them, and used their own installer. In a 2024 one-star Google review, a customer wrote that they couldn't wait for them to leave once they learned the customer was mainly working with a different design company. A 2021 customer calling about kitchen countertops said they were put on hold for 8 minutes, and that a later promise to call back never happened.