North Star Bailey

North Star-Bailey is a Hanover exterior shop people call for window replacements and vinyl siding jobs, run today by owners Bob and Bill Gustafson, who bought the business in 2020. The company's own history traces back to 1945 as Bailey and Son, taking its current name after a 1993 merger with a window company called North Star Windows. What shows up again and again across 42 Google reviews spanning 2022 to 2026 — all five-star — is how closely the owners stay involved: customers describe Bill and Bob personally fielding questions, returning calls, and checking back after the crew leaves. One recent review recounts the crew building custom mounting plates so a deck's power awnings wouldn't need bolting through new siding, and several customers mention finish-carpentry touches around entrances and trim. A number of reviewers came back for a second or third project — replacing a set of windows one year, siding the next. Recurring themes in the write-ups are punctuality and cleanup: crews are described as showing up on time, testing new windows with a hose to check for leaks, and cleaning the work area daily. A 2025 review describes a full 18-window replacement finished on schedule with the site cleaned afterward; an older 2024 review covers a 20-window colonial renovation with frames, sills and interior trim redone. One thing worth asking about before booking: the state registry shows the company's Massachusetts home improvement contractor registration has expired, so it's worth confirming current registration and any local permits needed for the job. They're a solid call for a straightforward window, siding, or door replacement on the South Shore, particularly for homeowners who want direct access to the owners rather than a large crew turning over project to project — just check the registration status first.