Northboro Oil Co.

Northboro Oil Co. describes itself as a family-owned provider of home comfort services in Northborough, MA. In a 2024 Google review, a customer said the company had delivered their oil for the past thirty years and in that time replaced their extra water heater, installed a new boiler and replaced an original oil tank that had been in use for nearly 50 years. A 2025 Google reviewer had a new oil tank installed and the old one cut up and taken out, and said the job was not messy. That 2025 customer called on a Saturday, and Carter came right out to manually put in a little oil to hold them over until the new tank went in. A 2025 customer of more than 10 years said Carter, Nick and Caleb serviced and maintained their furnace, and that during an annual service visit the company identified a problem, explained it and fixed it within the appointment. That 2025 reviewer also said Allison handled their scheduling and billing. In a 2023 review, a customer of over 27 years described emergency repair when their old furnace started failing, followed by a new system installation. A 2021 reviewer whose furnace acted up at a business said a Northboro Oil repair van pulled into the parking lot within minutes and left the area clean. In a 2026 review, a customer dealing with major issues remotely at their parents' house in Northboro said Paul, the company's long-time technician, and the office staff were professional and responsive. Massachusetts HVAC license 8888-SM-M1, in Paul S Maney's name, is active on the state registry. Its BBB page shows an A+ grade and accreditation, and on Google the company holds 3.8 stars from 23 ratings. A 2008 usatoday30.usatoday.com article quoted Farrell, whose family has owned and operated the Northborough business since 1953. A 2022 Google reviewer said the company installed a Bryant HVAC system and that a joint in the air handler leaked within 12 months; the reviewer said three licensed HVAC people found the joint soft-soldered rather than brazed. That 2022 customer said the company denied responsibility, quoted a repair higher than the other companies, did not register the Bryant warranty, and sent a technician who was rude and blamed someone for touching the line. A 2024 Google reviewer said the company overfilled their tank and caused a leak from the valve on top, then shut off their oil supply on short notice with a $5000 bill to replace the tank; that customer said a second company found there was never a leak and the tank did not need replacing, and called the company scammers. A 2025 reviewer complained that the company did not answer messages and said they would not pay anything that came with no explanation.