Northeast Kitchen and Bathroom

One first name runs through nearly every review of this Shrewsbury shop: Thais. Across 53 Google ratings averaging 4.7, customers name the owner personally more often than they name the company — a 2022 reviewer identified her as Thais Teixeira — which tells you what kind of operation this is. Northeast Kitchen and Bathroom works out of 516 Boston Turnpike, designing kitchens and baths and supplying the cabinets and countertops that go into them. Its Massachusetts home improvement contractor registration is active, held under Northeast Kitchen & Bath Inc. The design stage is where the praise concentrates. A reviewer in March 2026 credited 3D models for making the plan legible before anything was ordered and called the pricing competitive with no hidden costs — then removed a star anyway, for communication difficulties and schedule slippages. That tension runs through the whole history. In July 2026 a homeowner wrote that the team was punctual, met every deadline as promised, and charged a fair price; a March 2026 customer said the job finished on time and that the level of detail went past what a big-box store would have offered. The work ranges wider than cabinets. A 2025 customer hired them to pull up and replace 500 square feet of failing kitchen tile. A 2024 reviewer had a tub-and-shower combination converted to a walk-in shower. A December 2025 kitchen was built around tight spaces, a limited budget and a strict timeline. Two of the reviews come from inside the trade: in 2024 a contractor wrote that he buys all his cabinetry and design work here, and a design-build firm said it refers its own clients — which speaks to the product more than to how a first-time homeowner will experience the process. Scheduling is the thing to nail down before signing. A 2024 two-star reviewer, writing mid-project, described crews promised for 9:00 that had not arrived by 10:30, and a 7:30 start that pushed the entire day. A 2024 one-star review faulted cabinet quality and said the owner did not listen to customers. A one-star review posted in February 2026 said only "DO NOT USE", with nothing behind it. Those sit in the minority across 48 written reviews going back to 2022, and the last six months have run clean. This is a sensible call if you want the design, the cabinets and the installation coming from one place and one person you can reach directly. Get the start date and the milestone dates in writing, and ask who will actually be on site each day.