Pipes burst in a house one homeowner was moving into the Thursday after Christmas 2022, the room full of water, and the 8pm call got Pascual O'Neal himself on the line — he said he would come the next morning. That January 2023 review is the clearest picture of what this Norton shop is: a small, owner-run plumbing and HVAC outfit built around the calls nobody plans for.
The heating stories repeat. A January 2024 reviewer wrote that no heat in January took one call and was repaired within hours; another customer writing the same day said Pascual came out the morning the heat quit and fixed it. In a February 2023 review, a homeowner described him arriving the same day to replace an inducer motor a bird had gotten into. A 2024 reviewer credits him with diagnosing a dead variable-speed furnace motor and helping track down a rebuilt one when a replacement was not going to be cheap or easy.
Bigger jobs show up too. A May 2024 reviewer had 100% of the plumbing replaced on a Mansfield house flip, along with a half bath and a central air system with ductwork, and said town inspectors were pleased with the work. Another, in January 2024, had new mini-split systems and complete new plumbing done for a whole house. The permits match: BuildZoom counts 33 permitted projects, 19 of them in the last three years, across Norton, Attleboro, Taunton, Brockton, Falmouth, Milton and Randolph — gas furnace and boiler replacement, gas lines, ducted heat pumps and mini-splits, sheet metal air handlers, and kitchen and bathroom rough and finish plumbing. A typical permit runs around $6,000; a Milton HVAC job hit $43,000.
The sour note is old and specific. A 2017 Angi customer booked 9am, waited until 5pm, called twice for an update, then learned the second worker who showed up would cost extra — something they thought should have been said upfront. Settle both of those in advance: the arrival window, and what a second tech does to the price.
Much of the written history is dated — eight accounts come from 2016, 2017 and 2021 — though Google now sits at 4.9 across 33 ratings, and its BBB page is an A+, accredited since 2018. The company's site says Pascual O'Neal became a master plumber in 2012, trained at Bay State Tech and The Peterson School, worked at Harvard University, and opened the business in 2015; it lists the company as family-owned, minority-owned and SBA 8(a) certified. For a no-heat morning, a burst pipe, or a mini-split install around Norton, Mansfield and Attleboro, this is the kind of shop where the owner takes the call. Ask how after-hours work is handled — the posted hours are Mon–Fri 8am–4pm — and pin down crew-size pricing before the truck rolls.
