Old School Plumbing & Heating

Old School Plumbing & Heating works out of 19 Main Street in Dennis Port and holds a registry-verified, active Massachusetts plumber licence (4933-PL-C). The company describes itself as a team of four lifelong friends and Cape locals led by Master Plumber Sean Arone, covering residential and commercial plumbing, heating, gas lines and boilers with 24/7 emergency availability, and it self-reports serving the Cape from Falmouth to Provincetown. What the review record is built on is emergencies. In a January 2025 review, a homeowner who found an active gas leak mid-day wrote that Sean rearranged the schedule so the crew could come the same day, arrived with the parts needed, and had the gas safely restored. A December 2024 reviewer, elderly and without heat at 29 degrees, said he offered to be there within an hour and kept in touch by text until the crew arrived and fixed the valve. A February 2025 caller reported phoning about a leak around 8am and having two plumbers at the house by 9:30. An October 2024 reviewer described a weekend failure of a Navien tankless heater being got running again. The routine work draws the same notes. Reviewers in 2024 and 2025 describe a dishwasher, washer and dryer hooked up in a small cottage crawl space; a whole house re-plumbed with new shower hardware and an outdoor shower added; a new bathroom put into what one reviewer called a tricky antique home; a 35-year-old water heater replaced; an outside faucet fixed the day after the call. Tidiness and clean-up come up again and again, as do the technicians by name — Austin and Julian appear across several reviews. The honest counterweight is recent. The two newest reviews on file, both from 2026, are one-star. The more serious one, from May 2026, is a service complaint rather than a workmanship one: the reviewer says an appointment was agreed for a specific date and time, nobody showed, and calls went unanswered. The other, from July 2026, is not about the work at all — the writer says they never hired the company and is complaining about how one of its trucks was driven. Neither describes a botched job, but the scheduling complaint is worth raising when you book. For a Cape homeowner facing a gas leak, a burst pipe or a dead water heater, the pattern in the reviews is a company that answers the phone and turns up fast. Confirm the appointment in writing and ask who on the crew is coming, and check the current licence status yourself before work starts.