Owens & Sons Plumbing

I was close to tears when I called about a septic alarm issue at my new home. Justin answered with a calm, helpful attitude and listened while I explained that I did not know much about the septic system yet. My family had a very stressful weekend because we were worried about using the plumbing and septic system safely. I had already called a few plumbing and septic companies, and most of them said they did not handle septic alarm problems. I was completely overwhelmed. Justin reassured me right away, said he would check with the crew, and called me back very quickly. He let me know a technician was already working nearby and could stop by before the next service call. They arrived promptly, checked the septic setup, and found that the issue was a simple fix. The technician took extra time to explain how the septic alarm and system worked, answered our questions clearly, and gave us useful tips to help keep everything running properly. That kind of honest plumbing knowledge and customer care made a huge difference. I had called while handling my morning routine, and before I was even back home, the problem was already taken care of and my stress was gone. What started as a very upsetting situation turned into such a relief. The team was professional, courteous, patient, and easy to talk to. They really know septic and plumbing service, and I would gladly recommend them. They deserve 10 stars.

We recently had our first service visit with Owens & Sons Plumbing, and we were very impressed. Braxton came out to repair a dripping shower head and a stuck toilet shutoff valve. After checking the plumbing system, he found that the main issue was high water pressure causing extra strain on the fixtures and valves. He gave us a clear, easy-to-understand explanation of the plumbing work that might be needed and walked us through the best next step. Instead of pushing extra repairs, he adjusted the water pressure and recommended we wait and see if that solved the shower problem before doing more work. It worked perfectly, and the shower issue was taken care of without any unnecessary plumbing repairs. His skill, honesty, and careful troubleshooting saved us money and gave us a lot of confidence in the service. We really value the straightforward help and will definitely call again for any future plumbing needs.

This plumbing supply and service company has been a reliable part of the community for a long time. There are many reasons they have stayed trusted for so many years, especially their wide selection of plumbing parts, repair materials, fixtures, fittings, valves, and specialty items that are not easy to find at most places. They carry solid quality products and do a great job keeping uncommon plumbing and household repair items in stock when other shops do not. If you need a hard-to-find plumbing tool, pipe fitting, faucet part, or other repair item, this is a smart place to check first. Their knowledgeable staff is helpful, patient, and easy to work with. If an item is not on the shelf, they will often help order it or point you in the right direction so you can finish the job faster. It is a very dependable place for plumbing needs, home repairs, and expert help.

i have worked with Marc a few times for plumbing service, starting with a failed water heater. Even while the office was closed for the holiday weekend, he came out quickly to inspect the issue and explain what was going on. He gave me clear options between a standard water heater and a tankless unit, and he was very honest about the pros, upkeep, and long-term value of each system. My new tankless water heater was installed shortly after, and the plumbing work was clean, efficient, and done the right way. The whole process felt smooth from diagnosis to installation, and the communication was excellent the entire time. Since then, i have had them return for more plumbing repairs and upgrades because the first experience was so good. The team does high-quality work, pays close attention to detail, and makes sure everything is working properly before leaving. it is hard to find service like this, and i really appreciate the professionalism, strong work ethic, and care they put into every job. they made a stressful plumbing problem much easier to handle, and i would gladly use them again.

Marc from Owens & Sons Plumbing showed excellent professionalism and was very reliable. I even felt comfortable enough to have him help out with plumbing work for my mother, and everything went smoothly without me needing to step in. We’ve called for their help several times, and each time has been a great experience. Most recently, I needed help with a broken tub faucet kit. Marc provided a free estimate and kept in touch by texting his expected arrival time, which was really helpful. He suggested some good faucet brands and even sent over a few links to options the next day, going above and beyond. During the installation, there was a small issue with a part, and the faucet wouldn’t shut off the water. Marc quickly installed new shutoff valves before the faucet kit and clearly explained how to get replacement parts covered under the faucet’s warranty. The whole process was easy and stress-free, and I really appreciated the extra effort and clear communication throughout.