Packard's Kitchens

Packard's Kitchens is a showroom, not a crew. Mary Packard opened it in 1996 and still owns it; the company designs kitchens and baths, supplies cabinetry from six brands along with countertops and hardware, and refers you to a contractor for the installation. Its own site says so plainly, and a March 2016 customer described how that works in practice — Packard's dealt directly with her own contractor, and she called the renovation stress-free. Four people run it, from one address on Cambridge Street in Burlington, by appointment only. The designers get named in every account. A May 2024 customer worked with Donna on a kitchen remodel and said she helped think through layout, materials, colours and cabinet hardware in a way that felt collaborative — set explicitly against an earlier designer who showed a few options and told them to pick one. In March 2024 a repeat customer wrote that they had been using Packard's since a first remodel 25 years earlier, and that Mary and her staff worked to get what they wanted without breaking the bank. Two credentials sit on the profiles. BBB gives the company an A+ while noting it is not BBB accredited, and Houzz lists an NKBA certification with 16-plus years of membership — the directory's listing rather than anything checked here. The catch is volume. Three written accounts spread across ten years is thin, however consistent they are. And the design and cabinetry are only part of what a kitchen costs: the installation sits on somebody else's contract. If you want a designer who will sit down over the layout and hand a clean plan to your own builder, this is that kind of shop. Ask which of the six cabinetry lines fits your budget, and settle early who is holding the installation contract.