Patriot Plumbing & Heating

A pipe bursts at 3am in an apartment building. That is the call Patriot Plumbing & Heating is built for, and it is what its best reviews are about: in February 2026 two residents of the same building wrote about a plumber named JJ who was first to arrive, spent hours working alongside a technician from partner company Northeastern Mechanical, then vacuumed the floors and mopped up the water before leaving. The company runs out of Canton and says on its own site that it is family and locally owned, staffed by Local 12 union-trained plumbers, with 25 service vans and a one-year warranty on labour. Its Massachusetts plumbing licence, 3254-PL-C, is active. The work spans homes, apartment complexes, offices, labs, healthcare buildings and academic institutions, with the phone answered around the clock. The praise follows one pattern: speed, then cleanup. A September 2021 customer with six inches of water in the basement had a plumber on site an hour after calling, who replaced the sump pump, set it in a bucket rather than the dirt hole, relit the gas water heater and checked the dryer was working. A March 2022 resident of an apartment complex noted the crew cleaned up at the end of each of four days. In February 2024, a customer whose building had been through six months of problems and two other plumbing companies said Patriot identified the fault and fixed it immediately. The complaints are about the office and about conduct rather than the pipework. A July 2024 customer called the billing department a nightmare — no itemized bill, unreturned calls, and continued invoicing after a cheque was sent. A June 2026 reviewer said the published hours do not reflect the after-hours answering service. Two harsher accounts also sit in the record: a September 2023 reviewer, working through a homeowners-insurance contractor, described the crew entering the home without approval and an owner shouting at a worker over the phone, and an August 2021 reviewer alleged their property was found in a company van with police involved. Both are one-sided and neither carries a published resolution, but both are specific enough to raise directly. Google's 15 ratings average 3.8. For an after-hours emergency in a multi-unit building, the field crews are what customers keep coming back to praise. Before signing, get the scope and the billing terms in writing, and ask who to call if an invoice goes wrong.