Peabody Huggins Mechanical Services

Peabody Huggins Mechanical Services is a Middleton HVAC contractor most reviewers know through two names: Steve Huggins and his technician Joe, who show up together on installs and repairs across residential and commercial jobs. The company is a Mitsubishi Diamond Dealer and a Mass Save participating contractor, and its Massachusetts HVAC license is verified active. Most of what customers describe is straightforward good service — quick response, careful work, and staff who leave the job site clean. One reviewer whose heat went out during a hard cold snap in January 2025 described the team replacing the whole system and getting the heat back on quickly; others from 2023 and 2024 praised prompt central-air installs and responsive follow-up when something needed a second look. The business has held a BBB A+ rating and accreditation since 2022, though BBB's own profile lists the business as started in 2019 — at odds with the company's own claim on its website of more than 27 years in business, worth asking about directly. Not every account is glowing. A 2021 review describes an installation that ran well past its expected timeline, a missed maintenance appointment, and no instructions or manuals left behind — a different picture from the responsiveness other reviewers describe. A 2024 review recounts paying $225 to have a boiler bled, only to be told to call someone else when an error code appeared afterward; a different technician then fixed it without issue. A separate 2022 review flagged a company truck exceeding the posted 25 mph limit on a residential street. For a routine heating or cooling install, the recent record leans strongly toward the positive, with named technicians who show up and do the work carefully. Anyone booking a repair that might need a callback is worth asking directly about the company's follow-up policy, given the pattern in a couple of older reviews.