Pescatore Plumbing and Heating is a Revere shop that Ron Pescatore built into a name reviewers keep coming back to for both trades — a burst pipe at 2am, a furnace that quits in January. The company's own site describes it as covering plumbing, heating, gas line, and new construction work out of Revere, serving Boston, Danvers, Topsfield, Lynnfield and Marblehead.
The story that repeats across dozens of Google reviews since 2022 is speed on emergencies: in a 2023 review, one customer described Ron answering the phone after hours during an arctic cold snap and coaching them through a pipe fix over the phone; another, from the same winter, said he came out the same morning a pipe froze and burst even though his crew was booked solid. Technicians get called out by name — Matt, Sam, Andrew, Derek, Nick — for everything from a same-day kitchen-sink leak to a furnace problem diagnosed and fixed in one visit. Several customers describe using the company repeatedly over two to three years, for boiler swaps, an annual system flush, and renovation plumbing.
That said, the record isn't spotless. A February 2025 review described a shower leak that was charged $300 to diagnose but never actually repaired, with months of unreturned follow-up. A 2024 review reported an unresolved water heater problem, an invoice sent to the wrong address, and the customer saying the company showed up at their door and behaved in a threatening way. A separate 2024 review described three visits for a leaking bathroom faucet that was never fixed, at a cost of $425, before another plumber solved it in minutes. A fourth, from the same period, praised the plumbing work itself on an HOA job but called the company's handling of a billing dispute unprofessional and said the customer felt harassed over it.
Worth asking about directly before booking: how a dispute over cost or a callback gets handled, since that's where the sharpest complaints on file concentrate — the work itself draws far fewer objections than the follow-through when something goes wrong. For a straightforward repair, install or emergency call, the volume of specific, repeat-customer praise for Ron and his crew stands out; for anything likely to need a return visit or a pricing conversation, get the scope and cost in writing up front.
