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Pool Pro Restoration & Services Inc describes itself on Houzz as a swimming pool installation, renovation and service company, and its Houzz listing names new pool installation, custom liner replacement and equipment upgrades. Its website names a service area that includes Tewksbury, Burlington, Dracut, Tyngsboro and Nashua. Google shows 3.2 stars from 19 ratings. In a 2023 review, a homeowner wrote that Denis came out to check the pool and give an estimate, that a crew secured under the cracking pool stairs and sanded and refinished the steps with a coating, and that the liner crew worked hard to get ground water under control, with the pool all set before Memorial Day Weekend. In another 2023 review, a customer whose existing liner the company had installed over 20 years earlier wrote that Denis, the owner, showed up promptly to inspect the pool and advise on replacing the liner and its track, that the crew left the work site clean, and that the liner fits well. In a 2022 review, a customer wrote that the install techs did a great job keeping them informed day to day during a liner replacement on an in-ground pool. In a 2022 review, a customer who paid $19,640 in 2017 to replace tiles and coping and resurface the pool with EcoFinish wrote that the EcoFinish held up but that after 5 years the new tiles were falling off and the granite coping was coming loose; they were still waiting for a repair date in late July 2022 and, in a 2023 update, were still awaiting a response. In a 2021 review, a customer called the woman who answers the phone rude after a question about a pool closing. Its home improvement contractor licence 150137 is expired on the state registry.
From the moment Denis came out to check out my pool and give me an estimate, to the minute the pool was finished. I have nothing but good things to say. My pool steps were cracking, the structure underneath was falling apart. The crew that came out to refinish my stairs were incredible. They worked their magic, securing under the stairs, sanding and refinishing the steps with this incredible coating. The liner crew was just as amazing. We ran into issues with ground water. They worked hard to get it under control, while easing my mind. We utilized my natural water resource to partially fill my pool saving me some money on water being delivered. All in all I have nothing but great things to say! My pool was all set before Memorial Day Weekend, I would absolutely recommend them!
When we needed a replacement liner for our pool we decided to go through Pool Pro as we remembered a positive experience when they installed the existing liner over 20 years ago. Denis, the owner, showed up promptly to inspect the pool and to offer advice on the best way to handle its replacement and also the replacement of the track it runs on. This week the liner was installed. The crew was friendly and professional. They left the work site clean and always closed gates behind them. The liner fits well and looks great. We're looking forward to summer by the pool!
We had Pool Pro refinish our pool with EcoFinish in 2017. I paid $19,640 dollars to replace the tiles, coping, and resurface my pool with EcoFinish. The EcoFinish has held up great and is a wonderful pool surface. Pool Pro also installed new tiles and granite coping. After 5 years, our new tiles are falling off and the granite coping is coming loose and not attached to the top of the pool. I contacted Pool Pro in May 2022 and am still waiting for a repair date as of late July 2022. 2023 Updates I have reached out to Pool Pro again in May of 2023 and am awaiting a response. More tiles and coping have come loose in the 6th year since having this work done.
I used pool pro to replace the liner on my in ground pool. The install techs did a great job keeping informed on the day to day. The liner looks great and we are all ready for summer thanks to Dennis and his team.
The service tech Juan is really professional and out going . Great guy to have in your backyard. Always request him . Pool pro is a great place to call for your service needs .
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2 changes recorded — last scanned Sep 24, 2026.
Customers with decades-long relationships4.9
Service manager Greg, praised for years4.5