Prevett Oil

Prevett Oil has delivered heating oil, propane, and diesel out of Westwood since 1953, and the company says it's still family-run today. It's built for the fuel-delivery call as much as the furnace repair — its BBB listing covers heating oil and diesel delivery alongside AC and heating equipment installation and maintenance, and it says it covers a wide stretch of towns around Norfolk County, from Dedham and Canton out to Franklin and Medway. BBB gives it an A+ and lists it as accredited since 2002, but the picture on Google is rockier: ratings there average 2.5 out of 5 from 11 reviews, and two complaints keep recurring in 2023, 2025, and 2026. One is driver conduct — a 2026 reviewer said a truck was clocked well over 100 mph on Route 95, and a 2023 reviewer said they reported a driver to the state police. The other is the phone: 2026 reviewers describe staff as rude or combative, including one delivery-fee dispute that got heated and another where a caller said staff first took a card payment, then claimed none was received and threatened legal action. A March 2026 review recalled a much older episode — years earlier, the company reportedly turned away a customer's mother because she could pay only $50 toward a $100 delivery minimum. The technical side reads better. An August 2026 review called the service reliable and well organized, and in a January 2025 review a customer credited a technician named Blake with tracking down a failed motor for an aging air handler instead of pushing a full replacement. A January 2024 review from a five-year customer described the company responding when their furnace stopped working outside normal business hours while they were away. Worth confirming before booking: the company's Massachusetts HVAC license, checked against the state registry, has expired, so ask directly about current licensing and insurance. And given how often driver behavior and phone manner come up in recent reviews, it's worth asking who you'd actually be dealing with on both ends of a delivery. For an established Norfolk County oil account, the underlying repair work has real defenders — but the customer-facing side has drawn enough recent, specific complaints that it's worth going in with eyes open.