Prime Glass and Mirror

Prime Glass and Mirror is a Watertown, MA glass shop at 60 Arsenal St — the kind of place people call for a cracked window pane, a shower door that's started to stick, or a mirror that needs replacing. The company's own site says it's been at this 25 years; BBB records put the figure at 24. Reviewers name the owner, Larry, directly, describing him fielding calls and sending out his own techs. The most recent review, from August 2026, describes Larry sending "his top tech" Levy to fix a shifting glass shower door — the reviewer called it "an expert, imaginative fix" and said the cost was a great value for how complicated the job was. That kind of quick turnaround shows up again and again in the record: in an October 2025 review, a broken glass pane was fixed "the next day and for cheap"; in a July 2025 review, a single-paned window was replaced within a day of a call; and in a 2021 review, a broken mirror on an old door was repaired "super-fast" with the surrounding molding kept intact. Two other reviews tell a rougher story about pricing and communication. In a November 2025 review, a customer said having a shower glass panel removed and reinstalled cost $900 for about four hours of labor — well above the $225 they'd paid for a similar tune-up before — and called the charge excessive. In an October 2022 review, another customer described a four-week wait just to get a price on a sheet of glass and called the phone experience rude, adding that a competitor cut the same piece in three hours with pricing on the spot. The company's Massachusetts home improvement contractor registration, number 122942, is also registry-verified but currently expired. Prime Glass and Mirror is the kind of shop worth calling for a straightforward glass repair or a tricky shower door fix — the reviews that go into detail describe real technical skill. Before a bigger job, it's worth asking for pricing in writing upfront and confirming the status of that HIC registration.