Prime Moving Boston

Prime Moving Boston works out of a 75 State St address downtown, and its Google page shows a strong overall number — 4.9 stars across 128 ratings — though the fuller picture is more mixed than that headline suggests. A moving-industry review site independently scores the company 8.35 out of 10, placing it in the top 69% of Massachusetts movers, and Thumbtack shows a similar 4.5 stars from 24 reviews with Top Pro recognition. The last several months read cleanly: reviewers describe on-time crews wrapping up two-bedroom and 2bd/2bath South Boston apartments without damage, taking on a last-minute move to a third floor, and packing an entire bedroom of dishes, pots, and pans in two hours flat. One move ended at a Prime Storage facility in Andover with the crew described as courteous and careful. Further back in the company's history, though, sit a few complaints worth knowing about: reviewers describe a truck too small for a three-bedroom home with a $5-per-roll charge for packing tape, a glass TV-stand shelf that broke after movers set it upright against explicit instructions and then went unanswered through months of follow-up emails, and one caller who says he was hung up on mid-conversation while asking for a quote. None of that shows up in the recent run of reviews, but it's specific enough to ask about upfront — get fragile-item handling instructions and the full fee schedule, including packing materials, in writing before the truck arrives. Worth noting too: a carrier-safety directory lists the company as registered in Massachusetts only since May 2024 with a single truck and driver, which sits oddly next to Thumbtack badges crediting it as a Top Pro back to 2022 — the sources don't agree on how long it's actually been operating. Prime Moving Boston reads like a fit for a straightforward local apartment move, where the reviews are strongest, especially with enough lead time to confirm pricing and handling instructions clearly beforehand. For anything fragile or valuable, get the plan in writing and ask directly how they'd handle a damage claim, given at least one reviewer says that process broke down.