Puleo Plumbing & Heating Inc.

Puleo Plumbing & Heating is a Marblehead outfit people call for the middle-of-the-night stuff — a water heater that lets go, a boiler that won't start, a leak spreading across the basement floor. Owner Scott Puleo, a licensed Master Plumber, says the company has run under his name since 2004, working Marblehead, Swampscott, Salem and the rest of the North Shore. The reviews that stick are the emergency ones. When one homeowner's water heater exploded overnight, the crew was reassuring on the phone and had two plumbers out the next day to replace it — and fixed a nagging faucet while they were there. Another describes a basement leak discovered with no warning: Josh sent two guys over immediately, and the reviewer came home to a clean basement. Across the Google, Angi and HomeAdvisor histories — 4.6 stars on each, spanning 2008 through this year — reviewers keep naming the specific tech who showed up: Matthias installing a new toilet, Tyler replacing a bathroom faucet, Steve walking someone through a boiler repair step by step. The written record isn't spotless. In a 2024 review, a homeowner said their heater was serviced six times and failed again within an hour each time — the kind of complaint that outweighs a dozen quick fixes. An older account, from 2010, described a dispute over a customer-supplied faucet: the reviewer felt dismissed when they called back about a leak, and said the installer wrongly insisted the part came from a big-box store. And this year, a reviewer flagged an employee's social media conduct as unprofessional — a complaint about behavior, not craftsmanship, but a real one worth knowing about. BuildZoom lists three Massachusetts plumbing licence numbers tied to the company — one with a listed expiration in 2026, and two with listed expirations already past (2024 and 2016) on the site's own record. That's a directory listing, not a state verification, so it's worth confirming current licence status directly before booking. The company also names itself a Better Business Bureau and Marblehead Chamber of Commerce member, and a certified National Grid installer. For a straightforward plumbing or heating call in the North Shore towns it covers, the depth here — reviews stretching back to 2008, from a company that says it's worked Marblehead since 2004 — is hard for a newer shop to match. Just confirm current licence status directly, and get specifics in writing if the job involves a customer-supplied part.